Customer Experience Liaison
4 weeks ago
At TestEquity, we're seeking a skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service by addressing inquiries, requests for information, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Handle incoming phone calls from customers, providing assistance with orders, quotes, and general inquiries.
- Manage our shared customer support inbox, responding to customer inquiries and resolving issues efficiently.
- Perform general account management tasks, including updating customer information and resolving account-related issues.
- Provide order status updates to customers via phone or email.
- Assist customers via web chat, responding to their inquiries and resolving issues in a timely manner.
- Respond appropriately to customer requests for information, providing accurate and timely responses.
- Perform other duties and tasks as assigned by management.
Requirements:
- High School Diploma or equivalent required.
- Associate's degree in business or a related field preferred.
- 3+ years of sales-related customer service experience required.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to multitask.
- Microsoft Office skills and knowledge, including data entry.
- Prior experience utilizing an ERP system.
Company Description:
TestEquity is the industry's largest authorized distributor of test and measurement solutions and production supplies. We stock the most solutions to help you design and build electronics. We understand highly-specialized technology demands highly-personalized service. Together, let's put innovation to the test.
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