Customer Experience Liaison
3 weeks ago
Customer Experience Specialist
At Cottonwood Residential, we're redefining the customer experience in the apartment management industry. As a Customer Experience Specialist, you'll play a crucial role in helping residents feel at home in our community and assisting prospective residents in finding their perfect apartment home.
Key Responsibilities:
- Provide exceptional customer service to residents and prospects, ensuring a welcoming and inclusive environment.
- Assist in planning community events and social media marketing initiatives to foster a sense of community and engagement.
- Ensure apartments are ready to show daily and for upcoming move-ins, maintaining high standards of quality and presentation.
- Walk buildings, amenities, and vacant apartment homes to ensure they meet Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters.
- Organize package room daily as packages are delivered, ensuring timely and efficient delivery to residents.
- Maintain community-related communications and vendor relationships, ensuring seamless operations and resident satisfaction.
About Cottonwood Residential:
We're a forward-thinking company that's committed to innovation and excellence in the apartment management industry. As a Customer Experience Specialist, you'll have the opportunity to grow and develop your skills, with room to advance into future management positions.
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