Customer Service Liaison
3 weeks ago
As a Customer Service Liaison at the Gillman Companies, you will be the face of our service department. Our Service Advisors are the key to our customer satisfaction, and we're looking for a professional with a customer-driven personality to join our team.
On a typical day, you'll greet every customer with a smile and use your exceptional communication skills to understand their repair needs while making them feel confident that these needs will be met.
You'll act as the liaison between the customer and our Service Technicians, ensuring you're keeping the customer up-to-date on repair times, estimates, and when the vehicle is ready for pickup.
Our ideal candidate will have strong upselling skills, be able to provide accurate repair/maintenance estimates, and adhere to policies on vehicle care and operation.
You'll also be responsible for following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup.
Other key responsibilities include reviewing and explaining repairs and associated costs with customers, handling minor customer concerns and complaints, and maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
The Rewards:
Competitive compensation, a great working environment, and a team of professionals who will support you every step of the way.
Medical, dental, and vision insurance, a 401K retirement savings plan, and discounts on vehicle purchases.
About Us:
The Gillman Companies have been a family-owned and operated group of automobile dealerships since 1938.
We've grown to become one of the largest retail automotive groups in America, with a strong focus on customer satisfaction.
Our team is dedicated to providing exceptional service to our customers, and we're looking for a like-minded individual to join our team.
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