Customer Service Liaison

3 weeks ago


Houston, Texas, United States Century Communities Full time

At Century Communities, we're seeking a skilled Customer Relations Manager to join our team. As a key member of our customer service team, you'll be responsible for ensuring a positive homebuying experience for our homeowners.

Key Responsibilities:

  • Manage all activities involving homeowners, ensuring timely resolution of customer issues.
  • Remain in compliance with company policies and procedures.
  • Work closely with trade partners and team members to resolve customer complaints.
  • Accept full responsibility for each homeowner within assigned projects, from close of escrow to the home's statute of limitations.
  • Monitor and intercede on progress and completion of all repairs by trade partners or assigned personnel.
  • Present a professional image and maintain positive internal and external customer relationships.
  • Communicate effectively with homeowners, trade partners, and team members to ensure timely resolution of customer issues.
  • Participate in root-cause analysis of issues and provide recommendations to management.
  • Manage trades to completion of service requests to customer satisfaction.
  • Perform service-related tasks as requested, including adjustments and repairs.

Requirements:

  • Outstanding customer service skills and excellent communication skills.
  • Experience in construction or homebuilding industry preferred.
  • Highly proficient in Microsoft applications, including Excel, PowerPoint, and Word.
  • College degree preferred, but not required.
  • At least two years in a customer service role preferred.

About Century Communities:

We're a leading homebuilder committed to creating thriving, enduring neighborhoods with lasting livability. Our mission is to provide sustainable, affordably priced homes for our customers while reducing our carbon footprint. We're dedicated to fostering an environment of diversity, inclusivity, and respect, and building a culture dedicated to ethical business behavior and responsible corporate activity.



  • Houston, Texas, United States Gillman Companies Full time

    As a Customer Service Liaison at the Gillman Companies, you will be the face of our service department. Our Service Advisors are the key to our customer satisfaction, and we're looking for a professional with a customer-driven personality to join our team.On a typical day, you'll greet every customer with a smile and use your exceptional communication skills...


  • Houston, Texas, United States Staff Solve Full time

    Job SummaryAs a key member of the Staff Solve team, the Customer Service Liaison will play a vital role in providing exceptional customer experiences. Key responsibilities include:Developing and maintaining strong relationships with customers to understand their needs and preferencesCollaborating with the sales team to ensure timely and accurate proposal...


  • Houston, Texas, United States Enhance Recruiting Full time

    Job DescriptionWe are seeking a skilled Customer Service Liaison to join our team at Enhance Recruiting. This critical role involves managing and communicating with various resources to ensure client and company goals are achieved.Key Responsibilities:Provide internal support and serve as a liaison between the sales team and clients.Support all internal...


  • Houston, Texas, United States Tad PGS Full time

    Job Summary: We are seeking a highly skilled Customer Service Liaison to join our team at Tad PGS. As a key member of our customer service team, you will be responsible for providing responsive and reliable support to internal employees and external customers.Key Responsibilities:Provide customer service and technical support via phone, email, and in-person...


  • Houston, Texas, United States AtWork Group Full time

    Job Summary:We are seeking a highly skilled Customer Service Liaison to join our team at AtWork Group. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional...


  • Houston, Texas, United States CarMax Full time

    Job SummaryAs a Service and Repair Coordinator at CarMax, you will be responsible for delivering exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. Your primary goal will be to ensure that customers receive accurate information and timely updates throughout the service and repair...


  • Houston, Texas, United States Thomas Talent Network Full time

    Job SummaryWe are seeking an experienced Customer Service Representative to join our team in Houston, TX. This critical role will manage and communicate with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.Key ResponsibilitiesProvide internal support and serve as a liaison between...


  • Houston, Texas, United States Sonic Automotive Full time

    Customer Service LiaisonWe are seeking a highly motivated and organized Customer Service Liaison to join our Team Mancuso Powersports team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide timely and effective communication to customers via phone, email,...


  • Houston, Texas, United States Sonic Automotive Full time

    Customer Service LiaisonTeam Mancuso Powersports is a group of seven high-volume franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and all of the metric brands. We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel.We're dedicated to guaranteeing our customers receive everything...


  • Houston, Texas, United States Clayton Services Full time

    Customer Service Representative Job Description at Clayton Services **Job Summary:** Clayton Services is seeking a skilled Customer Service Representative to join our team in the Greater Houston area. As a Customer Service Representative, you will be responsible for interacting with customers to provide support and information on products or...


  • Houston, Texas, United States City of Houston Texas Full time

    Customer Service Excellence at the City of Houston TexasHouston Public Library is seeking highly skilled individuals to work as Senior Customer Service Clerks. Successful candidates will possess excellent communication skills, provide exceptional customer service, and thrive in a team-oriented environment.Key Responsibilities:Communicate effectively with...


  • Houston, Texas, United States Jet Waste Services Full time

    Job OverviewJet Waste Services is seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess excellent communication skills, a strong ability to resolve issues, and a passion for delivering outstanding customer experiences.Key ResponsibilitiesRespond to customer inquiries and...


  • Houston, Texas, United States CEVA Logistics Full time

    Customer Service Representative Role at CEVA LogisticsAs a key member of our team, you will be responsible for communicating information to operations and sales personnel on shipments requiring special handling. You will also advise customers, sales personnel, and station management on the current status of all shipments. Additionally, you will respond...


  • Houston, Texas, United States Builder's Choice Inc Full time

    Job DescriptionBuilder's Choice Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our field operations by compiling and maintaining the service and install schedule and resolving issues to internal and external...


  • Houston, Texas, United States CEVA Logistics Full time

    Customer Service Representative at CEVA LogisticsAs a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on communicating information to operations and sales personnel regarding shipments that require special handling.Key Responsibilities:Advise customers, sales...


  • Houston, Texas, United States City of Houston Texas Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative III to join our team at the City of Houston Texas. As a key member of our customer service section, you will be responsible for providing exceptional service to our customers via various channels, including phone, email, and in-person interactions.Key ResponsibilitiesRespond to...


  • Houston, Texas, United States Builder's Choice Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our field operations. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Compile and maintain the service and install...


  • Houston, Texas, United States AlphaGraphics Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.Key ResponsibilitiesServe as the primary internal representative of...


  • Houston, Texas, United States Addison Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Addison Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and managing customer accounts.Key ResponsibilitiesManage customer accounts, including opening and maintaining...


  • Houston, Texas, United States State Farm Insurance Full time

    Customer Relations RepresentativeAt State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our policyholders receive exceptional service and support.Key Responsibilities:Assist policyholders with their insurance needs, providing...