Client Liaison
3 weeks ago
Job Title: Client Liaison
Job Summary:
The Client Liaison plays a critical role in ensuring HealthMark Group clients remain loyal and satisfied by providing best-in-class service. This person is responsible for overseeing a portfolio of clients to ensure their service needs are handled timely and efficiently.
Key Responsibilities:
- Serve as the client's official liaison to quickly address their needs and concerns.
- Know and understand the client's needs and expectations for success.
- Expedite client issues to mitigate friction or noise that negatively impacts their work.
- Keep clients informed of relevant HealthMark educational information and tips.
- Manage and track client satisfaction to prevent dissatisfaction or loss of account.
Requirements:
- College degree or at least 3 years of experience working with client accounts.
- Effective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity.
- Expert in cross-functional collaborations and communications.
- Strong organization skills and ability to work independently.
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