Customer Service Liaison

3 weeks ago


Houston, Texas, United States Justin Slaughter - State Farm Agent Full time
Job Overview

We are seeking a highly skilled Customer Relations Representative to join our team at Justin Slaughter - State Farm Agent. As a key member of our agency, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting the growth of our business.

Key Responsibilities
  • Establish and maintain positive relationships with clients through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate clients about insurance options, ensuring they have a comprehensive understanding of their coverage.
  • Develop and maintain effective communication with clients, agency team members, and other stakeholders to ensure seamless service delivery.
Requirements
  • Dedication to providing exceptional customer service.
  • Ability to effectively relate to clients, answer their questions, and anticipate their needs.
  • Excellent communication and interpersonal skills to facilitate effective collaboration with clients and agency team members.
  • Proactive problem-solving skills to address client concerns and resolve issues efficiently.
Benefits
  • Competitive salary and commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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