Front Desk Operations Manager

1 week ago


San Mateo, California, United States Holiday Inn & Suites San Mateo-San Francisco Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn & Suites San Mateo-San Francisco. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of hotel operations.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
    • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
    • Ensure that all guest rooms are clean, comfortable, and well-maintained, and that all amenities are available and functioning properly.
  • Front Desk Operations
    • Manage the front desk area, including checking in and checking out guests, handling room assignments, and processing payments.
    • Monitor and maintain accurate records of guest stays, including check-in and check-out times, room assignments, and any issues or concerns.
    • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest service.
  • Leadership and Training
    • Supervise and train front desk staff, providing guidance and support to ensure excellent guest service and efficient operations.
    • Develop and implement training programs to enhance the skills and knowledge of front desk staff.
  • Problem-Solving and Communication
    • Respond to guest complaints and concerns in a professional and courteous manner, resolving issues promptly and fairly.
    • Communicate effectively with guests, colleagues, and management to ensure seamless operations and excellent guest service.
Requirements
  • Education
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience
    • 1-3 years of experience in a front desk or guest services role, preferably in a hotel or hospitality setting.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
    • Strong problem-solving and conflict resolution skills.
    • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



  • San Mateo, California, United States Holiday Inn & Suites San Mateo-San Francisco Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn & Suites San Mateo-San Francisco. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer...

  • Front Desk Manager

    1 week ago


    San Mateo, California, United States Squeeze Massage Full time

    About Squeeze MassageWe are a rapidly growing company in the massage industry, dedicated to providing a unique and exceptional experience for our guests. Our mission is to revolutionize the massage experience, focusing on the human side of business and fostering an inclusive environment where everyone can thrive.Job SummaryWe are seeking a highly skilled and...


  • San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a diverse team of motivated desk agents.Key...


  • San Francisco, California, United States FT YUMA QUECHAN INDIAN TRIBE Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at FT YUMA QUECHAN INDIAN TRIBE. As a key member of our front office team, you will be responsible for overseeing the activities of the front desk, valet, and reservations for guests.Key Responsibilities:Under the general supervision of the Front Office Manager,...


  • San Diego, California, United States Plazahotelelpaso Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Plazahotelelpaso. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and sustainability.Key...


  • San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a diverse team of motivated desk agents.Key...


  • San Diego, California, United States Excel Hotel Group Full time

    Job SummaryAs a Front Desk Supervisor at Excel Hotel Group, you will play a crucial role in ensuring the efficient and effective operation of the Front Desk department. Your primary responsibility will be to guide and direct line staff to achieve established goals and objectives, while maintaining total guest satisfaction through employee training,...


  • San Mateo, California, United States Hersha Hospitality Management Full time

    Position Overview:Role: Front Office Operations LeaderOversee the front of house activities, which encompass complimentary breakfast service, event catering, and front desk operations, ensuring alignment with established guest service and sustainability practices.Career Advancement: Front Desk Supervisor – Front Office Manager – Assistant General...


  • San Mateo, California, United States Family Dental Foster City Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Family Dental Foster City. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our practice and providing exceptional patient care.Key Responsibilities:Manage patient flow and coordinate...

  • Front Desk Manager

    1 day ago


    San Diego, California, United States JC Resorts Full time

    **Job Summary**We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at JC Resorts. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring a high level of customer satisfaction, and providing exceptional service to our guests.**Key Responsibilities:**Assist management in...


  • San Francisco, California, United States Front Full time

    Front is an innovative customer service platform designed to enhance customer satisfaction, empower teams, and foster business growth. We have transformed the traditional help desk into a collaborative environment for real-time communication across various customer interaction channels, enhanced by AI and automation to expedite issue resolution and improve...

  • Front Desk Associate

    15 hours ago


    San Mateo, California, United States Equinox Full time

    Job Title: Front Desk Associate - San MateoWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox in San Mateo. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Member Services:...


  • San Francisco, California, United States Viceroy Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Viceroy Hotel Group. As a Front Desk Manager, you will be responsible for leading the Front Desk team and ensuring that all guests receive a courteous and efficient check-in and checkout experience.Key ResponsibilitiesHire, train, schedule, supervise, and coach...


  • San Diego, California, United States Ultimate Staffing Full time

    Job Summary:Ultimate Staffing is seeking a highly skilled and service-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting administrative tasks.Key Responsibilities:Customer Service: Greet clients and visitors, answer...


  • San Leandro, California, United States ROCKSource Full time

    Job Description for Front Office Manager at ROCKSourceWe are seeking a highly skilled and experienced Front Office Manager to join our team at ROCKSource. As the face of our company, you will be responsible for ensuring that our reception area is welcoming and efficient, providing exceptional customer service to our visitors and clients.Key...


  • San Diego, California, United States IHG Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesGuest Check-In/Check-Out: Process...


  • San Francisco, California, United States ATR International Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Coordinator to join our team at ATR International. As a key member of our front office team, you will be responsible for providing exceptional customer service and support to our clients, visitors, and employees.Key Responsibilities:Greeting and Welcoming: Greet all visitors, clients, and...


  • San Diego, California, United States SCI Shared Resources LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at SCI Shared Resources LLC. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our business functions.Key Responsibilities:Front Desk Operations:...

  • Operations Manager

    1 month ago


    San Mateo, California, United States Holiday Inn Hotel & Suites San Mateo Full time

    OverviewOpportunity: Operations ManagerManage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.Your Growth PathFront Desk Supervisor – Front Office Manager – Assistant General ManagerYour...


  • San Francisco, California, United States ATR International Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Coordinator to join our team at ATR International. As a key member of our front office team, you will be responsible for providing exceptional customer service and administrative support to our clients and employees.Key Responsibilities:Customer Service: Greet and welcome all visitors,...