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Front Desk Manager

2 months ago


San Mateo, California, United States Squeeze Massage Full time
About Squeeze Massage

We are a rapidly growing company in the massage industry, dedicated to providing a unique and exceptional experience for our guests. Our mission is to revolutionize the massage experience, focusing on the human side of business and fostering an inclusive environment where everyone can thrive.

Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our operations team, you will be responsible for ensuring a seamless and exceptional guest experience, from check-in to check-out. Your expertise in managing front-of-house operations, technology, and guest service will be essential in driving our business forward.

Key Responsibilities
  • Guest Experience: Provide warm and friendly welcomes to guests, ensuring a smooth and efficient check-in process.
  • Front Desk Operations: Manage the front desk area, ensuring it is maintained to the highest standards and that all equipment and technology are functioning properly.
  • App Expertise: Assist guests with downloading our app, setting up their account, booking appointments, and completing their appointment.
  • Issue Resolution: Resolve any guest issues or concerns in a timely and professional manner.
Requirements
  • Experience: 1+ year in retail, preferably technology or front-desk, service-related experience.
  • Skills: Proven track record in delivering an exceptional guest experience, excellent problem-solving and troubleshooting skills, strong communication and multi-tasking skills.
  • Technology: Experience with Zendesk preferred.
About You

We are looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional guest service and has a strong understanding of technology. If you are a team player who is eager to join a dynamic and growing company, we would love to hear from you.

Why Squeeze Massage?

We offer a unique and supportive work environment, with opportunities for growth and development. Our company culture is built on a foundation of teamwork, respect, and open communication. We are committed to providing our employees with the tools and resources they need to succeed and thrive in their roles.