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Front Desk Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Plazahotelelpaso. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and sustainability.
Key Responsibilities:
- Supervise front desk operations, including guest check-in and check-out, room assignments, and key management.
- Provide exceptional guest service, responding to guest inquiries and resolving any issues or concerns in a timely and professional manner.
- Train and develop front desk staff, ensuring they have the skills and knowledge needed to provide excellent guest service.
- Monitor and maintain front office operations, including cash handling, credit card processing, and room inventory management.
- Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service and hotel operations.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Perform bookkeeping activities, including balancing accounts and conducting audits.
- Make and confirm reservations, as well as handle guest requests and complaints.
- Promote Plazahotelelpaso and brand-specific marketing programs.
- Ensure hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance.
- Follow sustainability guidelines and practices related to Plazahotelelpaso's EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Requirements:
- Associates or Bachelor's degree preferred.
- 1 to 3 years of related experience in a hotel or hospitality setting.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and conflict resolution skills.
- Ability to work a varied schedule, including evenings, weekends, and holidays.
