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Front Desk Manager
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at JC Resorts. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring a high level of customer satisfaction, and providing exceptional service to our guests.
**Key Responsibilities:**
- Assist management in overseeing front desk staff and operations
- Ensure efficient and professional handling of guest arrivals and departures
- Train and support front desk staff to provide excellent customer service
- Monitor and maintain accurate records of guest information and transactions
- Develop and maintain a working knowledge of local area attractions and services
- Provide information and recommendations to guests on local services, facilities, and points of interest
**Requirements:**
- High school diploma or equivalent required
- English fluency required
- Minimum one year experience in a similar position at a hotel of comparable quality
- Strong basic math skills required
- Some computer experience required
- Knowledge of currently accepted business telephone etiquette required
**Preferred Qualifications:**
- Detail-oriented and organized
- Strong verbal communication skills
- Courteous, friendly, and professional manner
- Good team player
- Customer service focus
- Able to work productively with little supervision
**Physical Demands:**
- Stands and walks short distances throughout shift
- Bends, stoops, and reaches to perform routine job tasks
- Heavy use of phones, daily
- Occasionally required to handle and move objects weighing up to 40 lbs. over short distances
