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Front Desk Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn & Suites San Mateo-San Francisco. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Guest Service
- Provide warm and welcoming greetings to guests, ensuring a positive first impression.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Offer personalized recommendations and assistance to enhance the guest experience.
- Front Desk Operations
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process guest payments, handle cash, and make change as needed.
- Maintain accurate records and reports, including guest information and room inventory.
- Team Leadership
- Supervise and train front desk staff, ensuring they meet high standards of customer service and operational efficiency.
- Coach and develop team members to improve performance and achieve goals.
- Problem-Solving
- Respond to guest complaints and concerns, using effective communication and problem-solving skills to resolve issues.
- Collaborate with other departments to resolve guest issues and improve overall guest satisfaction.
- Education
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Experience
- 1-3 years of experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving and conflict resolution skills.
- Proficiency in hotel management systems and software.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
