Hotel Front Desk Agent

5 days ago


Irvine, California, United States Courtyard by Marriott Full time

About Courtyard by Marriott:

We are a leading hospitality company that prides itself on providing exceptional customer service and creating memorable experiences for our guests. As a Guest Experience Specialist, you will be responsible for ensuring that every guest feels welcome and valued throughout their stay.

Responsibilities:

  1. Welcome guests with a warm smile and provide exceptional customer service;
  2. Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency;
  3. Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner;
  4. Coordinate and communicate with other hotel departments to ensure smooth operations and guest satisfaction;
  5. Maintain a clean and organized lobby area, including restocking supplies and arranging furniture.

Salary Range: $50,000 - $70,000 per year, based on experience and qualifications.

Requirements:

  • High school diploma or equivalent required;
  • Excellent communication and interpersonal skills;
  • Able to work in a fast-paced environment;
  • Familiarity with hotel operations and procedures.


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