Hotel Front Desk Agent
5 days ago
About Courtyard by Marriott:
We are a leading hospitality company that prides itself on providing exceptional customer service and creating memorable experiences for our guests. As a Guest Experience Specialist, you will be responsible for ensuring that every guest feels welcome and valued throughout their stay.
Responsibilities:
- Welcome guests with a warm smile and provide exceptional customer service;
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency;
- Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner;
- Coordinate and communicate with other hotel departments to ensure smooth operations and guest satisfaction;
- Maintain a clean and organized lobby area, including restocking supplies and arranging furniture.
Salary Range: $50,000 - $70,000 per year, based on experience and qualifications.
Requirements:
- High school diploma or equivalent required;
- Excellent communication and interpersonal skills;
- Able to work in a fast-paced environment;
- Familiarity with hotel operations and procedures.
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