Hotel Guest Experience Director
4 days ago
About Us: We pride ourselves on offering flexible, premium living experiences without the hassle of long-term leases. Our team is dedicated to delivering outstanding service and creating unforgettable experiences for our guests.
Responsibilities:
- Leadership and Management: Oversee daily property operations, ensuring high standards of service and guest satisfaction. Lead, mentor, and develop hotel staff to foster a positive work environment.
- Guest Experience: Ensure all guest interactions reflect our commitment to exceptional service. Handle guest complaints and feedback with professionalism and efficiency. Develop programs and services that enhance guest satisfaction.
- Operational Support: Collaborate with Property Managers, housekeeping, maintenance, and materials vendors to ensure seamless service delivery.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of experience in hotel management, with at least 3 years in a general manager role.
- Strong understanding of hotel operations, including front desk, housekeeping.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets, financial reports, and sales strategies.
Estimated Salary: $100,000 - $150,000 per year, depending on experience.
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