Hotel Front Desk Director
3 weeks ago
Month2Month is a dynamic property management company specializing in high-quality single-family homes for shorter-term rentals. We pride ourselves on offering flexible, premium living experiences without the hassle of long-term leases.
Job OverviewWe are seeking an experienced and dynamic Hotel Front Desk Manager to lead our team and ensure exceptional guest experiences and operational excellence.
Key Responsibilities- Leadership and Management:
- Oversee daily property operations, ensuring high standards of service and guest satisfaction.
- Lead, mentor, and develop hotel staff, fostering a positive work environment.
- Conduct regular staff meetings to communicate goals and updates.
- Guest Experience:
- Ensure all guest interactions reflect the company's commitment to exceptional service.
- Handle guest complaints and feedback with professionalism and efficiency.
- Develop programs and services that enhance guest satisfaction.
- Foster and sustain relationships with guests and partners by ensuring regular communication throughout their stay.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of experience in hotel management, with at least 3 years in a general manager role.
- Strong understanding of hotel operations, including front desk, housekeeping.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets, financial reports, and sales strategies.
The estimated salary for this position is $80,000 - $120,000 per year.
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