Guest Experience Ambassador

6 days ago


Irvine, California, United States Hilton Garden Inn Irvine Full time

Hilton Garden Inn Irvine Job Description

Are you passionate about delivering exceptional guest experiences? Do you have a strong desire to work in a dynamic and fast-paced environment?

We are seeking a highly motivated and organized Front Desk Agent to join our team at Hilton Garden Inn Irvine. As a key member of our front desk team, you will be responsible for registering guests, handling room assignments, and providing excellent customer service.

Key Responsibilities:

  1. Registration and Check-In/Check-Out Process: Greet guests, register them, assign rooms, and ensure a smooth check-in/check-out process.
  2. Guest Service: Demonstrate a thorough knowledge of hotel amenities and services, provide recommendations, and respond to guest inquiries.
  3. Room Assignments: Ensure accurate room assignments and updates.
  4. Upselling: Promote hotel services and facilities to maximize room occupancy.
  5. Issue Resolution: Respond to guest complaints and resolve issues promptly and efficiently.

Job Requirements:

  • Prior experience as a Front Desk Agent or equivalent role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of hotel operations and software systems.

Estimated Salary: $55,000 - $70,000 per year



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