Guest Experience Ambassador
6 days ago
Hilton Garden Inn Irvine Job Description
Are you passionate about delivering exceptional guest experiences? Do you have a strong desire to work in a dynamic and fast-paced environment?
We are seeking a highly motivated and organized Front Desk Agent to join our team at Hilton Garden Inn Irvine. As a key member of our front desk team, you will be responsible for registering guests, handling room assignments, and providing excellent customer service.
Key Responsibilities:
- Registration and Check-In/Check-Out Process: Greet guests, register them, assign rooms, and ensure a smooth check-in/check-out process.
- Guest Service: Demonstrate a thorough knowledge of hotel amenities and services, provide recommendations, and respond to guest inquiries.
- Room Assignments: Ensure accurate room assignments and updates.
- Upselling: Promote hotel services and facilities to maximize room occupancy.
- Issue Resolution: Respond to guest complaints and resolve issues promptly and efficiently.
Job Requirements:
- Prior experience as a Front Desk Agent or equivalent role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of hotel operations and software systems.
Estimated Salary: $55,000 - $70,000 per year
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