Scheduling Coordinator

1 week ago


Beverly Hills, California, United States Keck Medicine of USC Full time
Job Summary

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team at Keck Medicine of USC. The successful candidate will be responsible for scheduling patient appointments, managing clinic schedules, and providing exceptional customer service to patients and healthcare professionals.

Key Responsibilities
  • Schedule patient appointments in a timely manner, ensuring that patients receive the necessary care and services.
  • Manage clinic schedules, including reviewing master schedules and anticipating requirements and changes to create a well-managed operational flow.
  • Provide exceptional customer service to patients and healthcare professionals, responding to phone calls, emails, and messages in a timely and professional manner.
  • Process new referrals, obtaining required outside medical records, entering demographic information into computer systems, and providing medical records to physicians and multidisciplinary teams for review.
  • Coordinate with various hospital personnel to resolve issues and accommodate patient needs.
  • Prepare charts for appointments, ensuring that all necessary information is included and that charts are properly formatted.
  • Provide estimates of patient liabilities to patients, physicians, and insurance companies, including copayments, deductibles, co-insurance, deposits, self-pay, and prior account balances.
  • Collect payments and maintain accurate records of patient payments.
  • Perform other duties as assigned, including covering other staff members for sick time, vacation, or leave of absence.
Requirements
  • High school diploma or equivalent required.
  • 2 years of experience in a healthcare setting, preferably in a clerical, administrative, or receptionist role.
  • Excellent communication skills, including the ability to speak, read, and write English proficiently.
  • Comfortable with computers and medical terminology.
  • In-depth knowledge of all insurance types.
Preferred Qualifications
  • Fire Life Safety Training (LA City) certification.
Working Conditions

The Scheduling Coordinator will work in a fast-paced healthcare environment, interacting with patients, healthcare professionals, and other staff members. The successful candidate will be able to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities in a timely and efficient manner.



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