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Patient Relations Coordinator

2 months ago

Beverly Hills, California, United States Cedars-Sinai Full time

Job Overview

The Patient Service Representative plays a crucial role in fostering positive relationships with patients, ensuring effective communication via telephone, managing appointment scheduling, overseeing patient registration, and facilitating payment processes. This position is dedicated to delivering exceptional customer service to patients while efficiently navigating the services offered within the Cedars-Sinai Medical Network. Additionally, the role involves routine tasks related to the collection and upkeep of patient demographics and insurance details.

Key Responsibilities:

  • Deliver exemplary customer service by effectively managing the intake, prioritization, and resolution of patient inquiries for a multi-specialty team.
  • Welcome patients and assist in addressing their concerns or inquiries.
  • Facilitate patient check-in and check-out processes, collect co-payments, issue receipts, and reconcile payments while ensuring the accuracy of patient demographic and insurance information in the system.
  • Coordinate appointment scheduling, complete patient registration, and maintain a high standard of service delivery.
  • Support the management of physician schedules and identify areas for operational enhancement. Handle patient/provider communications as directed.
  • Process and monitor referrals and authorizations across various insurance categories.
  • Oversee patient care flow and assist in managing message pools and standard workflows.
  • Continuously evaluate personal workflow to identify opportunities for improvement.
  • Clarify policies, procedures, or services to patients utilizing administrative expertise.
  • Engage in daily team huddles and staff meetings.
  • Adhere to and promote infection prevention standards along with all departmental policies and procedures.
  • Execute lobby PSR responsibilities across all outpatient departments, requiring familiarity with various electronic functionalities and specific knowledge related to the clinic.

Qualifications:

Education:

High school diploma or GED is preferred.

Experience:

A minimum of two years of experience as a Patient Service Representative in an outpatient medical office environment is preferred.

About Cedars-Sinai:

Cedars-Sinai stands as a pioneer in delivering high-quality healthcare that encompasses primary care, specialized medicine, and research. Established in 1902, Cedars-Sinai has continuously adapted to meet the diverse needs of the community, setting benchmarks in quality and innovative patient care, research, education, and community service. Today, Cedars-Sinai is recognized nationally for its leadership in transforming healthcare for the benefit of patients, influencing the future of healthcare through the development of new treatment methodologies and the education of future health professionals. Furthermore, Cedars-Sinai is committed to enhancing community health through initiatives aimed at improving the well-being of its most vulnerable residents.

About the Team:

With an expanding network of primary urgent and specialty care locations throughout Southern California, Cedars-Sinai's medical network provides accessible healthcare to individuals in their local communities. Our mission is to deliver coordinated, compassionate healthcare that enhances the health of individuals across Los Angeles and beyond.