Account Specialist

3 days ago


Washington, Michigan, United States OneMain Financial Full time
Job Title: Collections Specialist

OneMain Financial is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in minimizing losses on delinquent accounts and helping customers find affordable repayment solutions.

Key Responsibilities:
  • Review and monitor delinquent accounts daily to maintain losses at or below established guidelines.
  • Collect debt with empathy and customer situations in mind.
  • Properly and accurately document all account activities.
  • Initiate contact with customers to satisfy deficient balances.
  • Make recommendations to management for accounts requiring additional attention.
  • Maintain a positive and mutually beneficial team environment.
  • Assist other related departments as needed.
  • Ensure compliance with company policies and state and federal regulations.
Requirements:
  • 1 year of customer service experience.
  • High School Diploma or GED required.
  • Interpersonal skills promoting a team environment.
  • 6 months of office experience or equivalent education and training.
  • Working knowledge of Microsoft Office Suite, including Excel and Word.
  • Exceptional customer service skills.
  • Outstanding phone and negotiation skills.
About OneMain Financial:

OneMain Financial is the leader in offering nonprime customers responsible access to credit. We're dedicated to improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

At OneMain Financial, we're driven by transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. We're committed to an inclusive culture, career development, and impacting the communities where we live and work.

We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and more.



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