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Collections Specialist

1 month ago

Washington, Michigan, United States OneMain Financial Full time
{"h1": "Collections Specialist", "p": "At OneMain Financial, we're seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you'll play a critical role in minimizing losses on delinquent accounts. Your portfolio will consist of accounts that require negotiation with customers to find a mutually beneficial repayment solution. This position offers a unique opportunity to build relationships with customers and develop strategies to bring their accounts up to date.

**Key Responsibilities:**

* Review and monitor delinquent accounts daily to maintain losses at or below established guidelines
* Properly document all account activities
* Initiate contact with customers to satisfy deficient balances
* Make recommendations to management for accounts requiring additional attention
* Maintain a positive and cohesive team environment
* Ensure compliance with company policies and regulations

**Requirements:**

* 1 year of customer service experience
* High school diploma or equivalent
* Exceptional customer service skills
* Outstanding phone and negotiation skills

**Preferred Qualifications:**

* 1 year of collections or sales experience

**About OneMain Financial:**

OneMain Financial is a leader in offering nonprime customers responsible access to credit. We're dedicated to improving the financial well-being of hardworking Americans. Our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company.

**Benefits:**

* Comprehensive benefits package including health, wellbeing, and retirement options
* Employee stock purchase plan
* Tuition reimbursement
* Paid time off and holidays
* Paid volunteer time

**Join our team and be part of a company that's dedicated to making a difference in the lives of our customers and employees."