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Collections Specialist

2 months ago

Washington, Michigan, United States OneMain Financial Full time
Delinquent Account Recovery Specialist

OneMain Financial is seeking a skilled Delinquent Account Recovery Specialist to join our team. As a key member of our collections team, you will be responsible for recovering delinquent accounts and minimizing losses. Your expertise in negotiation and customer service will enable you to build strong relationships with customers and help them find affordable repayment solutions.

Key Responsibilities:

  • Review and monitor delinquent accounts daily to maintain losses at or below established guidelines.
  • Properly document all account activities and maintain accurate records.
  • Initiate contact with customers to satisfy deficient balances and negotiate repayment plans.
  • Recommend accounts for additional attention to management and maintain a positive team dynamic.
  • Ensure compliance with company policies, procedures, and state and federal regulations.

Requirements:

  • 1 year of customer service experience.
  • High School Diploma or GED required.
  • Exceptional customer service and negotiation skills.

About OneMain Financial:

OneMain Financial is a leading provider of nonprime consumer credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, and tuition reimbursement. Join our team and be part of a company that values its employees and is committed to making a positive impact in the communities we serve.