Executive Director of Fitness Operations

5 days ago


Amarillo, Texas, United States Gold's Gym Full time
About the Role

We are seeking a highly skilled and experienced Executive Director of Fitness Operations to join our team at Gold's Gym. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring that our members receive an exceptional experience.

Key Responsibilities
  • Member Experience:
    • Deliver exceptional member experience by providing personalized service and ensuring that our facilities are clean and well-maintained.
    • Oversee member feedback and implement changes to improve our services.
    • Ensure that our members receive the best fitness experience by walking the gym floor and assisting members when needed.
  • Team Member Experience:
    • Deliver exceptional team member experience by providing training and development opportunities.
    • Hire, train, and schedule all gym-level staff.
    • Manage and evaluate the performance of all gym team members.
  • Gym Management:
    • Facilitate and monitor company-wide initiatives.
    • Ensure that our facilities are clean and operationally sound.
    • Effectively manage the operations of the gym, including managing inventory and assets.
    • Be an ambassador of your gym by promoting and staying aware of your gym's digital presence.
    • Understand budgeting, inventory, payroll, labor management, and facilities maintenance.
    • Have business acumen that includes an understanding of the competitive landscape and community around the gym.
    Requirements
    • Fitness industry experience preferred but not required.
    • Promotionally-oriented and have the ability to direct sales through company outreach programs.
    • Strong customer service orientation with proven results.
    • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
    • Excellent verbal and written communication skills.
    • Open, participative leadership style and drive for excellence.
    • Strong work ethic, integrity, and professional demeanor.


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