Customer Service Associate
2 weeks ago
The Customer Service Associate is the primary point of contact for our members, embodying the welcoming spirit of our organization. This role is essential in addressing initial inquiries and ensuring a positive environment for all patrons.
Key Responsibilities
- Welcome all members and guests with a friendly demeanor and bid them farewell as they leave the facility.
- Process check-ins for members and guests following established protocols.
- Manage communications through club software during member check-ins.
- Answer incoming calls in a polite, helpful, and professional manner.
- Inform members and guests about special events and activities.
- Foster a welcoming atmosphere that encourages member engagement.
- Address all member requests or escalate to management as necessary.
- Maintain a professional attitude at all times.
- Promote and sell retail merchandise.
- Coordinate member services such as tanning and hydro-massage.
- Process payments for member services in line with company guidelines.
- Possess comprehensive knowledge of club facilities, services, and schedules.
- Keep the workspace clean and organized.
- Assist with various projects as assigned by club management.
- Adhere to all policies and procedures outlined in the Team Member Handbook.
- Must obtain or maintain a valid Child/Infant CPR Certification.
- Prior experience working with children is preferred.
- Relevant certifications as required by local or state regulations.
- Ability to lift up to 10 lbs. occasionally.
- Frequent standing, bending, and squatting.
- Capability to climb and hang decorations as needed.
- All candidates must have a high school diploma or equivalent (e.g., GED) to ensure they possess the foundational education necessary for the role.
- Candidates must be at least 18 years of age to comply with legal requirements.
- All applicants must be authorized to work in the United States and maintain this eligibility throughout their employment. Proof of eligibility must be provided as part of the hiring process.
Position Type
Part-Time
About Crunch Fitness
Crunch Fitness is a leading fitness development company that operates CRUNCH Fitness franchise locations across the United States, providing exceptional amenities and a welcoming environment that stands out in the fitness industry.
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