Reception Coordinator

2 weeks ago


Los Angeles, California, United States APM Music Full time

Reception Coordinator

Location: Remote

Employment Type: Full-Time

About APM Music

APM Music has been a pivotal player in the music synchronization industry for over 35 years, contributing to a diverse range of projects from indie films to major studio productions, television shows, commercials, and more. Established in 1983, APM Music stands as a leader in the production music sector, offering an extensive library of original tracks tailored for various media applications.

Position Overview

We are looking for a dedicated Reception Coordinator to support our Account Development division. While APM Music operates remotely, the selected candidate should be prepared to work on-site when the office reopens.

Key Responsibilities

  • Manage all incoming calls to the main APM line, ensuring a professional and welcoming experience for clients.
  • Oversee the customer service queue in Service Cloud, addressing client inquiries related to account access, licensing questions, and composer submissions.
  • Assist the Publishing Operations team with copyright claims on YouTube and other related tasks.
  • Support the finance department with follow-ups on overdue invoices.
  • Document all activities and data in Salesforce.
  • Evaluate leads generated from marketing initiatives to identify potential sales opportunities.
  • Conduct outbound prospecting through research and outreach to potential clients via calls, emails, and social media.
  • Gain insights into the various markets served by APM Music.
  • Organize and maintain essential company documents, including the company calendar.
  • Complete vendor forms, W-9s, and payment information as required.
  • Stay informed about industry trends, competitive landscape, and new product offerings.
  • Subscribe to relevant trade publications to monitor news and opportunities related to current and prospective accounts.
  • Provide administrative assistance to Sales and Marketing teams as needed.

Qualifications

  • 1-3 years of experience in a front desk or sales coordination role.
  • Strong multitasking abilities for various administrative duties.
  • Familiarity with CRM software, particularly Salesforce.
  • A genuine passion for music and its industry.
  • Technologically proficient.
  • Understanding of sales performance metrics.
  • Exceptional communication skills, both written and verbal.
  • Comfortable making outbound calls to clients.
  • Results-oriented with a resourceful mindset.

Benefits

APM Music offers a dynamic work environment with opportunities for professional growth. Employees enjoy health benefits, a 401k plan, life and disability insurance, and a generous time-off policy, along with team-building activities and attendance at industry events.



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