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Reception Coordinator
2 months ago
Reception Coordinator
Location: Remote
Employment Type: Full-Time
About APM Music
With over 35 years of experience, APM Music has been a pivotal player in the production music sector, catering to a diverse range of media including indie films, major studio releases, television shows, commercials, video games, and more. As a leader in the industry, we offer an extensive library of nearly 1 million high-quality tracks tailored for various productions.
Position Overview
We are in search of a Reception Coordinator to support our Account Development team. While APM Music operates remotely, the selected candidate will be expected to work on-site when the office reopens.
Key Responsibilities
- Manage all incoming calls to the main line, ensuring a professional and engaging experience for clients.
- Oversee the customer service queue in Service Cloud, addressing client inquiries related to account issues, licensing, and submissions.
- Assist the Publishing Operations team with copyright claims and related tasks.
- Support the finance department with follow-ups on overdue invoices.
- Document all activities and data in Salesforce.
- Qualify leads from marketing initiatives to convert them into potential sales opportunities.
- Conduct outbound prospecting through research and communication with potential clients.
- Maintain organized company-wide documents and calendars.
- Complete vendor forms and payment information as needed.
- Stay informed about industry trends, competitive landscape, and new product features.
- Provide administrative assistance to Sales and Marketing teams as required.
Qualifications
- 1-3 years of experience in a front desk or sales coordination role.
- Strong multitasking abilities in administrative tasks.
- Familiarity with CRM software, particularly Salesforce.
- A genuine passion for music and understanding of the industry.
- Technologically proficient.
- Excellent written and verbal communication skills.
- Comfortable making outbound calls to clients.
- Results-oriented with a resourceful mindset.
Benefits
We offer a comprehensive benefits package, including health benefits, a 401k plan, life and disability insurance, and a generous time-off policy. Opportunities for team building and participation in industry events are also provided.
