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Healthcare Reception Specialist
2 months ago
The Healthcare Reception Specialist plays a crucial role in ensuring a smooth and welcoming experience for patients visiting our medical facility.
Key Responsibilities- Patient Interaction: Greet patients warmly and assist them throughout the check-in and check-out procedures.
- Data Management: Accurately accept, scan, enter, and maintain all pertinent patient information and documentation.
- Financial Transactions: Calculate and process patient co-pays, deductibles, and outstanding balances efficiently.
- Authorization Verification: Ensure that necessary authorizations are secured prior to appointments and request additional authorizations as needed.
- Appointment Coordination: Schedule patient appointments in accordance with established physician scheduling policies and managerial guidelines.
- File Management: Retrieve and prepare patient files for external requests as required.
- Appointment Confirmation: Confirm appointments daily with patients to ensure attendance.
- Communication: Handle phone calls to and from patients, addressing inquiries, rescheduling appointments, and following up on missed appointments.
- Reception Duties: Maintain a tidy and organized reception area to enhance patient experience.
- Insurance Assistance: Assist patients with inquiries regarding insurance and billing, coordinating with other departments as necessary.
- Patient Support: Provide assistance to patients in distress, arranging transportation or emergency services when required.
- Insurance Knowledge: Keep accurate records of accepted insurance plans to facilitate patient processing.
- Policy Adherence: Perform duties in accordance with departmental policies and the employee handbook at all times.
- Additional Responsibilities: Undertake other tasks as assigned by immediate supervisors and executive leadership.
- Problem Solving: Clearly communicate operational challenges and contribute positively to the development of solutions.
- Management Communication: Respond promptly to inquiries from management.
Retina-Vitreous Associates Medical Group is recognized as one of the leading medical groups in the nation, specializing in the diagnosis and treatment of retinal, vitreous, and macular diseases. We utilize state-of-the-art diagnostic equipment and facilities to provide exceptional care to our patients.
