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Reception Coordinator
2 months ago
Position Title: Front Desk / Receptionist
Company: wqliving
Job Overview:
The Front Desk Receptionist serves as the primary point of contact for visitors and residents, ensuring a welcoming and organized environment. This role is crucial in managing communications and facilitating the needs of the community.
Key Responsibilities:
- Welcome residents and guests, ensuring adherence to visitor protocols.
- Answer incoming calls promptly, utilizing a professional greeting and relaying messages as necessary.
- Respond to emergency calls and alarms, executing appropriate emergency procedures.
- Maintain essential records, including a daily communication log and occupancy reports.
- Process rent payments from residents and their families.
- Assist with administrative tasks such as making copies and distributing mail.
- Monitor resident activities, ensuring all procedures are followed.
- Facilitate service requests from residents, ensuring timely communication with relevant departments.
- Manage deliveries and notify residents upon arrival.
- Conduct regular rounds to ensure security and proper maintenance of the premises.
- Update in-house communication channels regularly.
- Handle guest meal and room service requests, ensuring accurate information is relayed.
- Report significant incidents to management as required.
- Participate in staff meetings, training sessions, and committees.
- Perform additional duties as assigned.
Qualifications:
Applicants must be at least 18 years old and possess a clear criminal record. Flexibility in scheduling is essential to meet the demands of the role, along with the ability to manage multiple tasks effectively.
Education:
A high school diploma is preferred.
Skills:
- Phone Communication: Advanced
- Reception Skills: Advanced
- Microsoft Excel: Basic Knowledge
- Data Entry: Intermediate
- Customer Service: Advanced
Attributes:
- Dedication: Committed to tasks with integrity.
- Impact Orientation: Motivated by the ability to contribute to organizational success.
- Flexibility: Thrives when allowed to set personal goals and schedules.
