Reception Coordinator

2 weeks ago


Los Angeles, California, United States APM Music Full time

Reception Coordinator

Full-Time

APM Music is a leader in the production music industry, providing a vast array of original music for various media formats. We are looking for a dedicated Reception Coordinator to support our Account Development team.

Key Responsibilities

  • Manage all incoming communications to ensure a professional and welcoming experience for clients.
  • Oversee the customer service inquiries and assist clients with their questions and issues.
  • Support the Publishing Operations team with copyright claims and related activities.
  • Assist the finance department with follow-ups on outstanding invoices.
  • Document all interactions and data in Salesforce for accurate record-keeping.
  • Evaluate leads generated from marketing efforts to identify potential sales opportunities.
  • Conduct outbound prospecting to connect with potential clients through various channels.
  • Maintain and organize company-wide documentation and schedules.
  • Complete necessary vendor documentation and payment forms.
  • Stay informed about industry trends and competitive landscape.
  • Provide administrative assistance to Sales and Marketing teams as required.

Qualifications

  • 1-3 years of experience in a front desk or sales support role.
  • Strong multitasking abilities in administrative functions.
  • Familiarity with CRM systems, particularly Salesforce.
  • A genuine interest in music and the industry.
  • Technologically proficient.
  • Understanding of sales performance metrics.
  • Exceptional communication and negotiation skills.
  • Comfortable making outbound calls to clients.
  • Results-oriented with a strong sense of perseverance.
  • Resourceful and proactive in problem-solving.

This position offers the chance to work with a dynamic team in a rapidly evolving industry, along with health benefits, retirement plans, and generous time-off policies.



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