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Healthcare Application Support Specialist

2 months ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Overview

At Northwestern Memorial Healthcare, we prioritize every patient interaction, fostering a positive work environment that distinguishes us as a leader in the healthcare sector. As a vital member of our team, you will have the chance to contribute to our mission of enhancing healthcare quality, regardless of your role within the organization.

We offer a comprehensive benefits package that includes tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits, ensuring that we take care of our employees. Are you ready to be part of our mission for better healthcare?

Position Summary

The Healthcare Application Support Specialist embodies the mission, vision, and values of Northwestern Memorial Healthcare, adhering to our Code of Ethics and Corporate Compliance Program while complying with all relevant policies and regulatory standards.

This role is responsible for maintaining assigned applications, ensuring their operational integrity and seamless integration within the NMHC information technology framework. Key responsibilities include monitoring daily issues, executing user change requests, and conducting system testing during upgrades and projects. Collaboration with Application Analyst Associates and Application Analysts is essential for troubleshooting application-related challenges.

Strong verbal and written communication skills, problem-solving abilities, and some technical experience in information systems are required. Familiarity with application functionalities is preferred but not mandatory. Additionally, this role provides analytical support to end users, aiming to enhance application usage, improve workflows, optimize business processes, and identify suitable system solutions.

Our Commitment

Northwestern Memorial Healthcare Information Services is dedicated to delivering innovative, high-value solutions that transform healthcare. We strive to support the relentless pursuit of improved medicine by providing exceptional service to our patients, guests, and internal clients. Our team is committed to ensuring that our systems operate seamlessly together.

Recognizing the crucial role of technology in shaping the future of healthcare, Information Services strategically supports the organization by:

  • Utilizing AI, automation, and advanced cyber controls to support digital transformation initiatives
  • Implementing cutting-edge technologies in both clinical and administrative settings
  • Enhancing the end-user support model to improve modern infrastructure
Key Responsibilities
  • General Skills:
    • Develop skills necessary to support assigned services and systems while understanding their integration and interaction.
    • Monitor production issues and resolve them while adhering to Customer Service Level Agreements.
    • Enhance quality assurance standards and methodologies for systems development and delivery.
    • Contribute to analyses related to application functionality to ensure reliability for current and future use.
    • Develop diagnostic skills to assist with problem determination across the NMHC distributed system IT environment.
  • Customer Service:
    • Respond thoroughly and promptly to customer needs, managing relationships and following issues through to resolution.
    • Gain a basic understanding of business and clinical processes at NMHC and the operational environments of assigned customers.
  • Communication Skills:
    • Communicate clearly and purposefully with customers and team members.
    • Build effective relationships with users and IS team members to enhance technology solution effectiveness.
  • Planning:
    • Seek to improve skills in alignment with overall IS direction.
    • Act as a resource for application team members.
  • Teamwork:
    • Adapt to different support roles as required by the situation.
    • Manage multiple priorities and adapt to rapid changes.
    • Contribute to the IS Knowledge Repository.
Qualifications

Required:

  • 0-3 years of experience in the core discipline.

Preferred:

  • Bachelor's Degree or equivalent work experience.
  • 1-3 years of experience in the core discipline within the healthcare industry.

Northwestern Memorial Healthcare is an equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.