Senior Reentry Support Specialist

2 weeks ago

Chicago, Illinois, United States SAFER FOUNDATION Full time
Job Overview

The Safer Foundation is dedicated to assisting individuals with arrest and conviction histories. We provide a comprehensive array of services, including case management, educational support, and advocacy, aimed at equipping individuals for successful employment and reintegration into society.

Position Summary:

The Senior Reentry Support Specialist will join an innovative initiative known as the Supportive Reentry Network Collaborative – Healthcare Transformation Collaborative (SRNC-HTC). This pilot program, facilitated by Human and Family Services, empowers community-driven partners to address the social determinants of health through service delivery. The Senior Reentry Support Specialist will be an integral member of a multidisciplinary team focused on cross-system care coordination, integrated referral responses, screening and enrollment, and short-term interventions for returning residents. Responsibilities include outreach, referral responses, brief screenings, case management, and facilitating warm handoffs. The Specialist will be assigned individuals to contact within 24-48 hours of their scheduled release. Initial registration and screening will be conducted to determine the necessary next steps, including immediate interventions during crises or referrals to appropriate programs or providers. An individualized service plan will be crafted to address clients' specific needs, coordinating referrals within the collaborative network. The Specialist will actively participate in integrative staffing and collaborate cross-functionally to deliver holistic, whole-person care.

Performance Expectations:

The role is deemed successful when all essential duties and responsibilities are executed in alignment with the Safer Foundation's core values.

Exceeding Expectations, Communication and Collaboration, Integrity, and Evidence-Based Innovation.

Key Responsibilities:

Stakeholder Engagement and Service Delivery

  • Respond to referrals within 24-48 hours of receipt.
  • Conduct outreach as needed to establish contact, utilizing collateral contacts or other involved parties.
  • Perform initial screenings/assessments for all referrals to identify immediate and short-term needs, considering desired services, geography, client preferences, insurance status, justice supervision status, and other relevant factors.
  • Utilize Salesforce, CareLogic, and/or other databases to register clients.
  • Provide direct coaching, advice, counseling, crisis intervention, and follow-up support to all clients.
  • Assist with Medicaid/SNAP applications and reactivations for individuals recently released or whose benefits have lapsed.
  • Offer assistance in areas such as housing, clothing, physical care, substance use and mental health treatment, legal issues, and basic needs support to facilitate clients' transition back into the community and employment.

Stakeholder Outreach and Recruitment

  • Under managerial guidance, seek, research, negotiate, and establish new partnerships with agencies that are welcoming and sensitive to the needs of formerly incarcerated individuals.
  • Collaborate closely with SRNC community network partners, hotline responders, treatment staff, case managers, and other internal personnel.
  • Occasionally participate in partner and/or funder meetings as directed by the manager.

Documentation, Tracking, and Reporting

  • As clients stabilize, refer them to internal programs for enrollment in employment programming, scheduling intake appointments with appropriate staff and ensuring warm handoffs.
  • Maintain compliance with HIPAA, 42 CFR Part 2, and other privacy regulations regarding clients' protected information.
  • Attend internal and external multidisciplinary meetings to discuss the collective caseload.
  • Ensure all referrals are followed up with appointment dates and attendance.
  • Complete all contractual obligations accurately and on time.
  • Adhere to all Safer Foundation standards, including productivity benchmarks.

Required Knowledge, Skills, and Abilities:

  • Understanding of common concepts, theories, issues, and best practices related to reentry.
  • Proficiency in computer-based and web-based applications (Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, etc.).
  • Ability to troubleshoot and problem-solve effectively.
  • Capacity to represent the Safer Foundation professionally while building rapport with clients from diverse backgrounds.
  • Strong telephone etiquette and data entry skills.
  • Familiarity with Medicaid in Illinois and other public benefits.
  • Knowledge of community resources for formerly incarcerated individuals.
  • Understanding of IDOC offender search and Cook County Sheriff Inmate Locator.
  • Familiarity with the Application for Benefits Eligibility (ABE) website and Manage My Case function.
  • Knowledge of housing resources and eligibility criteria for various housing types.
  • Skilled in active listening and effective communication.
  • Proficient in social perceptiveness and critical thinking.
  • Skilled in de-escalation techniques and conflict resolution.

Education and Experience:

  • High School Diploma with 3 years of experience in a case management role within a social service environment required. Bachelor's Degree with 2 years of experience preferred.
  • Direct lived experience is preferred.
  • Experience working with individuals recently released from incarceration is preferred.
  • Experience in referring clients to community-based providers and resources.
  • Experience with public benefits applications.
  • Background in substance use/mental health or care coordination is preferred.
  • Experience with virtual platforms (Salesforce, Google, DocuSign, etc.) or a willingness to learn.
  • Knowledge of group behavior, dynamics, and societal trends.
  • Ability to leverage the internet and computer applications for information gathering.
  • Experience using electronic health record systems for documentation and progress notes, with preference for candidates familiar with CareLogic.
  • Strong active listening and effective communication skills.
  • Critical thinking, judgment, and decision-making skills.
  • In-depth knowledge of ASAM Patient Placement Criteria and CANS, ANSA, or IM-CANS assessments.
  • Thorough understanding of HIPAA, 42 CFR Part 2, and Rule 2060 governing substance use treatment services in Illinois; knowledge of Rule 132 is a plus.

Licenses and Certifications: Certification as a CADC is desirable but not mandatory.

Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

No Phone Calls Please

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