Desktop Support Specialist

6 days ago


Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Job Summary

The Metropolitan Water Reclamation District of Greater Chicago is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop environments.

Key Responsibilities

  • Deploy and install applications to desktop environments, ensuring seamless integration and minimal downtime.
  • Troubleshoot and resolve user application issues, utilizing standard methods and checklists to resolve problems efficiently.
  • Assist with scheduling, testing, and coordinating systems upgrades and improvements, applying patches and updates as necessary.
  • Contribute to user accessibility, stability, and security, adhering to District policy standards.
  • Develop and maintain core documentation, including manuals for standard operating procedures, best practices, and mitigation plans.

Additional Responsibilities

  • Participate in testing, evaluation, and implementation of prototypes for new products and services.
  • Provide training to users on-site, ensuring effective knowledge transfer and adoption.
  • Offer after-hours and weekend support as required, providing timely and effective assistance.
  • Perform other duties as assigned, contributing to the overall success of the team.

Requirements

  • Graduation from a four-year accredited college or university, majoring in information technology, computer science, or a closely related field.
  • Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis.
  • A Microsoft MCITP, MCSE, or VMware VCP certification related to desktop or client support may be substituted for one year of the required education.

Promotional Requirements

  • Possession of a bachelor's degree in information technology, computer science, or a closely related field.
  • One year of service with the District as an IT Support Analyst II, IT Support Analyst I, Systems Support Specialist II, Administrative Assistant, Administrative Specialist, Human Resources Assistant, Secretary, or Senior Administrative Specialist.
  • Civil service status in one of the foregoing classifications.


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