Technical Support Specialist
4 weeks ago
The Customer Success Engineer role at Paymentus is a key position that requires technical expertise and excellent communication skills. As a Customer Success Engineer, you will be responsible for providing advanced troubleshooting, root cause analysis, and code fixes for the Paymentus application. This role involves interfacing with both internal and external clients by email and phone, ensuring timely and effective resolution of issues.
Key Responsibilities- Issue Resolution: Handle cases raised by customers and internal teams for issues with the Paymentus platform. This includes assessing issues, understanding the problem, investigating the root cause, and providing a workaround or solution to the customer.
- Tool Development: Design, write, and enhance tools for external and internal usage, ensuring they meet the required standards and are user-friendly.
- On-Call Support: Respond to urgent issues raised off-hours when on-call, providing timely and effective support to ensure minimal disruption to customers.
- A bachelor's degree in computer science, engineering, or a related field.
- 2+ years' experience troubleshooting web stack and web services application issues.
- 2+ years' experience providing technical support over the phone and email to external clients.
- 1+ year experience with databases and SQL queries.
- 1+ year experience reading or writing object-oriented code.
This role operates in a professional office environment, requiring extended sitting and/or standing at a computer workstation. The position is full-time, with days and hours of work being Monday through Friday, 40 hours a week. On-call shifts covering nights and weekends are required, rotating on a weekly basis. Little to no travel is expected.
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob Summary We are seeking a skilled Technical Support Specialist to join our team at GTN Technical Staffing. As a Technical Support Specialist, you will provide top-notch support to users of custom software, ensuring their issues are resolved efficiently and effectively. Key ResponsibilitiesProvide support to users of custom software via email and...
-
Technical Support Specialist
1 month ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob OverviewGTN Technical Staffing is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring a seamless customer experience.Key Responsibilities:Provide technical support via email, phone, and...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeTechnical Support SpecialistMotion Recruitment is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal and external users, troubleshooting software and hardware issues, and configuring and supporting internet browsers.Key...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Navtech Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a Technical Support Specialist to join our team at Navtech. As a Technical Support Specialist, you will be responsible for providing technical support to our customers through various channels, including phone, email, and chat.Key Responsibilities:Provide technical support to customers through...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Parkland Health and Hospital System Full timeAt Parkland Health and Hospital System, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide Level 1 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.Key...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Motion Recruitment Partners. This is a 6-month contract-to-hire role with a competitive hourly rate of $18-20 and a potential salary of $38-40K.The ideal candidate will have a strong background in customer service, with experience in a call center environment and a proven track...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Scout Energy Management Full timeJob Summary:Scout Energy Management is seeking a skilled Technical Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical assistance to employees, managing IT onboarding for new hires, and performing on-site and remote troubleshooting to resolve technical issues.Key Responsibilities:Provide...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Cornerstone TTS Full timeJob Title: Technical Support SpecialistAt CornerStone TTS, we are seeking a skilled Technical Support Specialist to join our IT support team. This is a full-time, onsite position where you will play a critical role in providing advanced technical support for a wide range of IT issues.Key Responsibilities:Incident Resolution: Provide technical support,...
-
Senior Technical Support Specialist
3 weeks ago
Dallas, Texas, United States Catapult Solutions Group Full timeJob Title: Senior Technical Support SpecialistAbout the Role:We are seeking an experienced Senior Technical Support Specialist to join our team at Catapult Solutions Group. As a Senior Technical Support Specialist, you will be responsible for providing advanced technical support and assistance to end-users in our organization.Key Responsibilities:- Provide...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Workforce Opportunity Services Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Workforce Opportunity Services. As a Technical Support Specialist, you will provide remote technical support to end users of company workstations, personal computers, hardware, software, peripherals, and mobile/cellular devices.Key ResponsibilitiesProvide remote...
-
Technical Support Specialist
1 month ago
Dallas, Texas, United States Inficare Full timeJob Summary:As a Technical Support Specialist at Inficare, you will be responsible for providing top-notch technical support to our team. This includes troubleshooting, repairing, and maintaining software systems, hardware, and computer peripherals. You will also be responsible for maintaining user account information, including rights, security, and systems...
-
Technical Systems Support Specialist
4 weeks ago
Dallas, Texas, United States Guidepost Solutions LLC Full timeJob Title: Technical Systems Support SpecialistJob Summary:We are seeking a highly skilled Technical Systems Support Specialist to join our team at Guidepost Solutions LLC. The ideal candidate will have a strong background in systems administration, technical support, and problem-solving.Key Responsibilities:Establish and maintain user accounts, roles,...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States Dallas Independent School District Full timeJob SummaryAs a Technical Support Specialist with the Dallas Independent School District, you will play a critical role in providing high-level technical support to central staff in resolving computer, peripheral, and network-related issues. Your expertise will be essential in resolving district central staff EAD user and computer accounts access issues, as...
-
Junior Desktop Support Specialist
4 weeks ago
Dallas, Texas, United States GTN Technical Staffing Full timeJob OverviewWe are seeking a skilled Junior Desktop Support Specialist to join our team at GTN Technical Staffing.The ideal candidate will have a strong background in IT support, with experience in troubleshooting hardware and software issues, as well as providing excellent customer service.Key Responsibilities:Provide in-person desktop support for IMACs,...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States TEKsystems Full timeJob TitleTechnical Support Specialist - Microsoft EnterpriseJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to Microsoft enterprise level customers. Your primary focus will be on resolving issues related to...
-
Technical Support Specialist
4 weeks ago
Dallas, Texas, United States The Purple Guys Full timeJob SummaryThe Technical Support Specialist will work as a member of the Reactive Service Delivery Team to provide support services to clients. This role requires outstanding communication and client service skills, as the position is highly client-facing both in-person and via phone.Key Responsibilities* Resolve workstation, server, and network problem...
-
Technical Support Specialist II
4 weeks ago
Dallas, Texas, United States Paulding County Schools Full timeJob Summary:The Paulding County School District is seeking a highly skilled Technical Support Specialist II to join our team. As a key member of our IT department, you will be responsible for providing first and secondary level user technology support for schools and administrative buildings. This includes supporting students and staff in the operation of...
-
Technical Support Specialist II
1 month ago
Dallas, Texas, United States Paulding County Schools Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist II to join our team at Paulding County Schools. The successful candidate will provide technical support and maintenance for our computer systems, peripherals, and software applications.Key ResponsibilitiesProvide first and secondary level user technology support for schools and...
-
Technical Sales Support Specialist-Southwest
4 weeks ago
Dallas, Texas, United States ABB Full timeAbout the RoleThis position is part of the Process Automation Process Industries division at ABB, where we serve the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage industries.As a Technical Sales Support Specialist-Southwest, you will be a key technical resource in the assigned area, supporting the...
-
Storage Migration Technical Support Specialist
1 month ago
Dallas, Texas, United States Xlysi Full timeJob SummaryWe are seeking a highly skilled Storage Migration Technical Support Specialist to join our team at Xlysi LLC. The successful candidate will be responsible for working with customers to review existing storage environments, making recommendations for remediation, and supporting the implementation of new storage solutions.Key ResponsibilitiesReview...