Technical Support Specialist

4 weeks ago


Dallas, Texas, United States Paymentus Full time
Job Summary

The Customer Success Engineer role at Paymentus is a key position that requires technical expertise and excellent communication skills. As a Customer Success Engineer, you will be responsible for providing advanced troubleshooting, root cause analysis, and code fixes for the Paymentus application. This role involves interfacing with both internal and external clients by email and phone, ensuring timely and effective resolution of issues.

Key Responsibilities
  • Issue Resolution: Handle cases raised by customers and internal teams for issues with the Paymentus platform. This includes assessing issues, understanding the problem, investigating the root cause, and providing a workaround or solution to the customer.
  • Tool Development: Design, write, and enhance tools for external and internal usage, ensuring they meet the required standards and are user-friendly.
  • On-Call Support: Respond to urgent issues raised off-hours when on-call, providing timely and effective support to ensure minimal disruption to customers.
Requirements
  • A bachelor's degree in computer science, engineering, or a related field.
  • 2+ years' experience troubleshooting web stack and web services application issues.
  • 2+ years' experience providing technical support over the phone and email to external clients.
  • 1+ year experience with databases and SQL queries.
  • 1+ year experience reading or writing object-oriented code.
Work Environment

This role operates in a professional office environment, requiring extended sitting and/or standing at a computer workstation. The position is full-time, with days and hours of work being Monday through Friday, 40 hours a week. On-call shifts covering nights and weekends are required, rotating on a weekly basis. Little to no travel is expected.



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