Front Desk Representative

1 month ago

Cleveland, Ohio, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless experience for hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist guests with arrival and departure, providing a positive experience from check-in to check-out.
  • Process guest registrations, handle cash and credit transactions, and manage guest accounts.
  • Collaborate with other hotel departments to provide an exceptional experience for each guest.
  • Communicate pertinent guest information to designated departments and personnel.
  • Provide information about the hotel and local area, and offer our full range of upscale hotel amenities and services.
  • Maintain confidentiality of all guests and hotel information.
  • Exhibit attention to detail to ensure security of guest room access.
  • Document all guest requests, complaints, or problems immediately and notify designated department personnel for resolving the situation.
  • Generate, print, and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
Requirements
  • High school diploma or equivalent required, and college degree preferred.
  • Previous hotel Front Desk and Marriott brand experience is preferred.
  • Marriott PMS experience a plus.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Able to handle cash and credit transactions.
  • General knowledge of local area attractions and transportation.
  • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates and guests.
  • Command of the English language both written and verbal.
  • Ability to multi-task, prioritize, and follow up with excellent customer service skills.
Working Conditions

This role requires regular attendance and the ability to work a flexible schedule, including varied shifts, including Weekday, Evenings, weekends, and holidays. Physical demands include some lifting and standing for extended periods.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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