Customer Service Ambassador

24 hours ago


Itasca, Illinois, United States Graybar Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key contact and liaison for our customers, you will play a critical role in ensuring their total satisfaction.

Key Responsibilities
  • Customer Interaction: You will interact with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional, and courteous manner.
  • Order Management: You will take an active role in managing customer orders, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
  • Product Support: You will provide support on product selection and application, ensuring that customers receive the right products for their needs.
  • Sales and Upselling: You will take an active role in selling Graybar goods and services on inbound calls, identifying opportunities to upsell and cross-sell products.
Requirements
  • Communication Skills: You will possess strong communication skills, with the ability to effectively interact with customers, both verbally and in writing.
  • Customer Service Skills: You will have a passion for customer service, with the ability to handle a variety of customer situations with enthusiasm and tact.
  • Experience: You will have a minimum of 4 years of experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Education: You will have a high school education, with a preference for a 2-year or 4-year degree.
Benefits
  • Competitive Pay: You will receive a competitive hourly rate, starting at $25.11 per hour, depending on experience.
  • Predictable Schedule: You will work a full-time, hourly, non-exempt schedule, with a predictable work schedule to plan your life around.
  • Benefits Package: You will have access to a comprehensive benefits package, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.


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