Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Bruker. As a Technical Support Specialist, you will be responsible for analyzing and resolving customer issues, determining the necessary spare parts, and collaborating closely with all departments within our company.
Key Responsibilities- Analyze and resolve customer issues related to our Optical 3D Measurement System family of products
- Determine the necessary spare parts and collaborate with internal teams to ensure timely delivery
- Perform inspection, repair, and maintenance of our Optical 3D Measurement System family of products throughout North America
- Provide excellent customer service and support via phone and email
- Prepare and submit reports covering all job activities with accuracy and detail
- Participate in on-the-job training of field service personnel when required
- Suggest methods to improve equipment performance and functionality
- Keep up-to-date on new product and product changes within your required sphere of activity to increase your capabilities and skills
- Perform other tasks as assigned by your manager or supervisor
- Travel to customer locations 40% or less
- Perform preventive maintenance and calibration according to written procedures
- Conduct all field assignments according to service department procedures
- AA degree or technical education in a field related to Mechanical Engineering, Electrical Engineering, Manufacturing Technology, Mechatronics, Materials Science, or equivalent experience
- Demonstrated ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time
- Ability to communicate effectively in a professional manner with both internal and external customers
- Excellent customer relations skills and the ability to make timely and effective decisions
- Familiarity with the operation and use of standard tools and electronic test equipment
- Familiarity with the use of personal computers
- Ability to travel by air and car both domestically and internationally if needed
Bruker is a leading analytical instrumentation company that provides advanced solutions in all fields of research and development. We have been driving innovation in analytical instrumentation for over 50 years and have a global presence with over 7,500 employees distributed across 90 locations.
We are committed to providing our customers with innovative solutions and excellent customer service. If you are a motivated and skilled individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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