Guest Services Supervisor
2 weeks ago
About Us: At The Crescent Hotels Group, we pride ourselves on being a collective of hospitality experts dedicated to delivering outstanding experiences for our guests. Our Associates are the heart of our operation, and we celebrate their contributions every day.
Your Journey Begins Here: We are committed to fostering an environment where you can bring your authentic self to work. We prioritize your well-being and professional growth through:
- Competitive compensation packages
- Comprehensive benefits for eligible team members and their families
- 401K matching for qualifying associates
- Flexible work schedules to support your personal commitments
- Exclusive discounts at our properties across North America for you and your loved ones
Your Role: As a key member of our Front Office team, you will:
- Oversee daily operations of the Front Desk team to enhance revenue and guest satisfaction.
Are You the Right Fit? We are looking for individuals who possess:
- A proactive attitude and a calm demeanor.
- Strong communication skills to engage effectively with guests.
- A willingness to assist colleagues and work collaboratively.
- The ability to manage customer interactions with professionalism.
- Proficiency in using a moderately complex computer system for data entry and reporting.
- Physical stamina to perform tasks behind the front desk.
- A keen eye for identifying emergency situations.
- Excellent verbal and written communication skills.
- The capability to build and maintain positive relationships with associates and guests.
Our Commitment: At The Crescent Hotels Group, we strive to cultivate a workplace where diversity and inclusion are at the forefront. We are dedicated to fostering open discussions about race, equity, and inclusion, ensuring that our environment is respectful and welcoming for all.
Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer, welcoming applications from all individuals, including protected veterans and those with disabilities.
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