Desktop Support Specialist

3 days ago


Virginia Beach, Virginia, United States Solvere OneHouseCall Full time
About the Company

Solvere One is a leading provider of network security and proactive management solutions, offering executive-level, white-glove support to our clients. We are seeking highly-qualified candidates to join our team as Help Desk Technicians.

Job Summary

The Help Desk Technician will be responsible for fielding all Help Desk calls from our client's end-users, creating initial records of the requests, and resolving Level One issues over the phone. They will also pass on Level Two requests to Network Technicians and Sr. Systems Administrators, and contact third-party vendors for warranty service repair.

Key Responsibilities
  • Identify, diagnose, and resolve Level One problems for users of mainframe, personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment.
  • Communicate solutions to end-users and provide one-on-one problem resolution over the phone for company-approved Personal Computer (PC) software.
  • Deliver, tag, set up, and assist in configuring end-user PC desktop hardware, software, and peripherals.
  • Diagnose and resolve end-user network or local printer problems, PC hardware problems, and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
  • Coordinate timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Perform minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
  • Help install local area network cabling systems and equipment such as network interface cards, hubs, and switches.
  • Assist Network Technicians in creating materials for end-user frequently asked questions (FAQs).
Requirements

Applicants must be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment. Excellent verbal and written communication skills are required, as well as professionalism and courteousness when interacting with clients daily.

Benefits

This is a full-time, salaried position with a salary commensurate with experience. Benefits include 401K, PPO healthcare, dental, vision, paid vacation, and more.



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