Desktop Support Specialist
5 days ago
Leidos is seeking a skilled Desktop Support Technician to join our Field Services team in Virginia Beach, VA. As a key member of our team, you will provide direct desk-side support to our customers, troubleshoot and repair IT devices, and assist junior technicians with resolving complex issues.
Key Responsibilities- Manage customer tickets according to established Service Level Requirements (SLRs)
- Properly troubleshoot and resolve user computer issues, including hardware and software-related concerns
- Assist other technicians in resolving complex issues
- Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
- Assist other teams to troubleshoot and resolve local and networked MFDs/printers
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Must demonstrate expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
- Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
- Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
- Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
- Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
- Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
- Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Leidos offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
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