Desktop Support Engineer

1 week ago


Virginia Beach, Virginia, United States Alpine Solutions Group Full time
Job Summary

Alpine Solutions Group is seeking a highly skilled Senior Desktop Technician to join our team. As a key member of our technical staff, you will provide top-notch desktop support to our clients across Virginia Beach, VA.

Key Responsibilities
  • Provide on-site and remote desktop support to clients, including troubleshooting and resolving technical issues.
  • Manage accounts in Azure, Active Directory, and Microsoft 365, ensuring seamless integration and security.
  • Develop and maintain strong relationships with clients, including C-suite executives, to provide exceptional customer service.
  • Collaborate with our Level 1 team to prioritize and resolve technical issues, ensuring timely and effective support.
  • Stay up-to-date with the latest technologies and best practices in desktop support, actively seeking opportunities for growth and improvement.
Requirements
  • 1 year minimum experience in desktop support, with a strong background in on-site and remote support.
  • Valid driver's license and reliable vehicle for on-site visits.
  • Excellent communication and interpersonal skills, with the ability to interact with clients at all levels.
  • Strong technical skills, including experience with Azure, Active Directory, and Microsoft 365.
  • Basic networking skills and ability to troubleshoot network problems.
  • Experience working in an Enterprise environment, with a strong understanding of domain controllers and network security.
Preferred Qualifications
  • MCSE certification or equivalent experience.
  • Hands-on experience with Active Directory, Azure, and Microsoft 365, including security groups, onboarding, and password management.
  • Strong understanding of networking principles and ability to troubleshoot complex issues.


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