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Tech Support Specialist

2 months ago

Virginia Beach, Virginia, United States JTH Tax , Inc. Full time
Job Title: Tech Support Specialist

We are seeking a highly skilled and motivated Tech Support Specialist to join our team at JTH Tax, Inc. As a Tech Support Specialist, you will be responsible for providing technical support to our customers and franchisees, ensuring that they receive timely and professional assistance with their technical issues.

Key Responsibilities:
  • Provide technical support to customers and franchisees via phone, email, and remote assistance applications
  • Install and configure desktops and peripherals, as well as troubleshoot software and hardware issues
  • Analyze customer problems and formulate plans of resolution
  • Document incidents thoroughly and accurately
  • Responsible for the secure processing and communication of customer's personal financial information and identity
Requirements:
  • Willingness to learn new computer programs and cloud services
  • Attention to detail
  • Strong verbal, writing, and troubleshooting skills
  • High level of customer service and communication skills
  • Strong hands-on experience and knowledge of Windows 10
  • Strong hands-on experience and knowledge of workgroups and small office networks
  • Able to quickly adapt to new workflows and projects
  • Fluent in English
Working Conditions:
  • Capable of working from Liberty's office
  • Capable of working remotely using your own device
  • Capable of making phone calls using your own device

We offer a fun and awesome business-casual environment, employee recognitions, and volunteer opportunities. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.