Technical Support Specialist

2 weeks ago


Virginia Beach, Virginia, United States HRSD Full time

Job Title: Technical Support Specialist

Location: Virginia Beach, VA, US

Organization Name: Desktop Support

Work Schedule and Other Information:

Brief Overview: Under minimal to moderate supervision, the Technical Support Specialist is tasked with delivering comprehensive support for various hardware and software technologies and devices.

Detailed Overview: Click to review the complete job description.

Job Requirements:

Required:

  • High School Diploma, GED, or an acceptable combination of education and experience.

Experience:

Required:

  • A minimum of 3 years in a desktop support or help desk role, with significant responsibilities in hardware and software maintenance, support, and troubleshooting within a networked environment; extensive interaction with customers and end-users.
  • A broad functional understanding of desktop computer hardware and software platforms, networking principles, and systems administration.
  • Extensive experience in diagnosing issues with desktop hardware and software platforms/applications on a TCP/IP network; configuring and supporting standalone and client/server applications; supporting enterprise email systems (such as MS Exchange 2013 or the current version), backup and recovery software, web filtering, and email scanning software; and current wireless networking technologies.
  • Substantial technical expertise and skills in executing various IT projects and initiatives; the ability to communicate effectively, both verbally and in writing, to convey technical information to both technical and non-technical audiences; strong interpersonal, analytical, and problem-solving abilities.
  • Experience working collaboratively in a team environment; a detailed understanding of automated systems hardware and software, as well as best-practice policies and procedures.

Desired:

  • Familiarity with utility-specific billing, SCADA, and GIS automation technologies.
  • Experience with Android and iOS operating systems.

Licenses and Certifications Requirements:

  • Microsoft certification that aligns with HRSD's established standard at the time of vacancy. As of this posting, the current standard is Microsoft 365 Certified: Endpoint Administrator Associate. This certification must be obtained within the first six months of employment.
  • A valid driver's license from the state of residence.

Additional Information: HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment based on race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity, or any additional protected characteristics recognized by federal, state, and local law. HRSD maintains a Drug-Free Workplace.

How To Apply: External applicants should apply online using the iRecruitment site. HRSD employees must apply by logging in to the ERP and using their Employee Self-Service responsibility.

Salary Range: Minimum Salary: 56442, Maximum Salary: 73643, Currency: USD



  • Virginia Beach, Virginia, United States InMotion Hosting Full time

    Technical Support SpecialistAbout the Company:We are a leading web hosting company focused on providing exceptional customer service and technical support. Our team is dedicated to helping customers succeed and grow professionally.Location: RemotePosition Overview:We are seeking a full-time Technical Support Specialist to assist our customers with technical...


  • Virginia Beach, Virginia, United States Buzz Brands - Corporate Full time

    Job OverviewWe are seeking a knowledgeable Technical Support Specialist to join our team at Buzz Brands - Corporate, focusing on outdoor lighting solutions. This role is essential in providing expert assistance and support to our franchisees in the outdoor lighting sector.Company Overview:Buzz Brands - Corporate is a growing multi-brand franchising...


  • Virginia Beach, Virginia, United States HRSD Full time

    Position Title: Desktop Support AnalystLocation: Virginia Beach, VADepartment: Desktop SupportOverview: The Desktop Support Analyst plays a crucial role in delivering comprehensive support for both hardware and software systems. Working under minimal to moderate supervision, this position requires a proactive approach to resolving technical issues.Key...


  • Virginia Beach, Virginia, United States Dao Emerging Technologies Full time

    Position OverviewDao Emerging Technologies is looking for dedicated personnel to provide route accounting support in our dynamic environment. The successful candidate will be responsible for a variety of tasks aimed at enhancing our support operations.Generate diverse statistical reports for both customer and internal utilization.Ensure precise data entry...


  • Virginia Beach, Virginia, United States Dao Emerging Technologies Full time

    Position OverviewDao Emerging Technologies is looking for dedicated support personnel to enhance our route accounting operations. The successful candidate will be responsible for the following:Generating various analytical reports for both customer and internal stakeholders.Executing precise data entry tasks within our route accounting software.Investigating...


  • Virginia Beach, Virginia, United States Dao Emerging Technologies Full time

    Job OverviewDao Emerging Technologies is looking for dedicated personnel to provide support in route accounting operations. The ideal candidate will assist with a variety of tasks, including:Generating comprehensive statistical reports for both customer and internal purposes.Executing precise data entry into our specialized route accounting...


  • Virginia Beach, Virginia, United States Valiant Integrated Services Full time

    Job DescriptionValiant Integrated Services is seeking a highly skilled Technical Integration Specialist to support a sensitive USG program in Southeast Virginia. The program requires a professional with expertise in data and system technology design and development, UAS/UAV activities, vehicle data exploitation, IT and sensor integration.Key...


  • Virginia Beach, Virginia, United States American Family Care Hilltop Full time

    Job SummaryAt American Family Care Hilltop, we are seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients in an outpatient clinic setting.Key ResponsibilitiesObtain and Record Patient Information:...


  • Virginia Beach, Virginia, United States Live Nation Worldwide, Inc. Full time

    Job Summary:Who Are We?Live Nation Worldwide, Inc. is a leading global entertainment company, specializing in live music and event production. Our company operates over 45 venues across the United States, producing a wide range of events and concerts.Who Are You?As a key member of our team, you will play a critical role in ensuring the success of our events...


  • Virginia Beach, Virginia, United States JTH Tax , Inc. Full time

    **Job Summary**We are seeking a highly skilled and experienced Tech Support Specialist to join our team at JTH Tax, Inc. as a Tier I Tech Support Agent.**Key Responsibilities**Provide technical support to our franchisees and corporate-owned locations through various channels, including remote assistance and ticketing system.Supervise staff, detect and...


  • Virginia Beach, Virginia, United States Synerfac Technical Staffing Full time

    Job OverviewSynerfac Technical Staffing is currently in search of an Inventory Management Specialist to support our client. This role is crucial for maintaining the integrity of inventory processes within a dynamic operational environment.Key ResponsibilitiesInventory Maintenance: Ensure a consistent supply of stock, with full traceability from the point of...


  • Virginia Beach, Virginia, United States Professional Moving & Storage INC Full time

    Position Overview:We are seeking a dedicated Customer Support Specialist to enhance our operations at Professional Moving & Storage INC. This role is essential in delivering exceptional service to our clients by offering thorough insights into our offerings and efficiently addressing any technical challenges they may encounter.Key Responsibilities:Respond to...


  • Virginia Beach, Virginia, United States Advanced Solutions International Full time

    Technical Support Engineer, Advanced Solutions InternationalAbout UsAdvanced Solutions International is a leading provider of innovative software solutions, dedicated to empowering organizations through technology. Our commitment to excellence drives us to deliver exceptional products and services that enhance operational efficiency and foster...


  • Virginia Beach, Virginia, United States Amentum Full time

    Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development...


  • Virginia Beach, Virginia, United States LMR Technical Group Full time

    Job DescriptionJob Summary:LMR Technical Group is seeking a highly skilled Structural Planning and Estimation Specialist to join our team. As a key member of our organization, you will be responsible for planning and estimating repair items and ship alterations, including work definition, material identification, and cost estimation.Key...


  • Virginia Beach, Virginia, United States City of Virginia Beach Full time

    The City of Virginia Beach is seeking a Business Application Specialist II within the Housing and Neighborhood Preservation Department (HNP). This role is integral to a collaborative technology services team that provides essential technological support for the department. The primary mission of HNP is to connect individuals with resources, ensuring they can...


  • Virginia Beach, Virginia, United States mazzella companies Full time

    Job Overview: Inside Sales Specialist The Inside Sales Specialist works in collaboration with various departments within Mazzella Companies to further the strategic goal of establishing the Brand of Choice. Acting as an advocate for customers, this position involves managing incoming inquiries, conducting outbound communications, following up with...


  • Virginia Beach, Virginia, United States Valorous Group, Inc. Full time

    Job OverviewSales Support Specialist - Entry Level Valorous Group, Inc. is a rapidly expanding privately owned sales and marketing organization. Our mission is to assist clients in acquiring and retaining high-quality customers. Our distinctive methodology for enhancing market presence has enabled us to grow consistently and broaden our client and customer...


  • Virginia Beach, Virginia, United States Mazzella Lifting Technologies Full time

    Position OverviewSales Support SpecialistWe are looking for a meticulous Sales Support Specialist to become a vital part of our organization. The Sales Support Specialist will handle communication management, organize contractual documentation, and ensure adherence to regulatory standards. This position demands exceptional organizational abilities and a keen...


  • Virginia Beach, Virginia, United States Sentara Healthcare Full time

    Job SummarySentara Healthcare is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will work closely with our medical staff to provide exceptional patient care and support.Key ResponsibilitiesAssist healthcare professionals with clinical and administrative tasksConduct phlebotomy and lab proceduresVerify...