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Endpoint Technology Support Specialist

2 months ago

Virginia Beach, Virginia, United States Virginia Jobs Full time
Job Summary

We are seeking a highly skilled Endpoint Technology Support Technician to join our team at Virginia Peninsula Community College. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and staff, ensuring the smooth operation of our technology infrastructure and services.

Key Responsibilities
  • Provide direct technology assistance to customers and staff in the event of operational problems or questions relating to the use of desktop computer systems, supported software applications/packages, and all related IT services.
  • Troubleshoot, problem-solve, and maintain desktop/laptop systems, serving as the primary level one contact for all IT requests and related help desk services.
  • Provide remote support to offsite and mobile users, ensuring seamless technical support across multiple locations.
  • Partner with campus departments to identify and respond to end-user needs, collaborating with IT staff to deliver solutions to campus end-users.
  • Provide administrative support for the campus ticketing system, generating reports for leadership and ensuring timely task, project, and support ticket status updates.
Requirements
  • Valid driver's license and high school diploma or GED.
  • Considerable experience with hybrid learning, work environments, and the technology infrastructure necessary to support end-users.
  • Working experience in system administration and help desk support, with a strong background in high-volume help desk environments.
  • Ability to work a flexible schedule, including remote, nights, and/or weekends, and to work at all campus locations.
Preferred Qualifications
  • Knowledge of VCCS and Virginia's security standards, policies, and procedures.
  • Experience working in fast-paced, team-oriented environments, specifically in higher education across multiple locations and campuses.
  • Previous Tier I experience.
What We Offer

As a valued member of our team, you will enjoy a competitive salary range of $59,000 - $64,000, a comprehensive benefits package, and opportunities for professional growth and development.

Apply now to join our dynamic team and contribute to the success of Virginia Peninsula Community College