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Desktop Support Specialist
2 months ago
Leidos is seeking a skilled Desktop Support Specialist to join our Field Services team in Virginia Beach, VA. As a key member of our team, you will provide direct desk-side support to our customers, troubleshoot and repair IT devices, and assist junior technicians with resolving complex issues.
Key Responsibilities- Incident Management: Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
- Technical Troubleshooting: Properly troubleshoot and resolve user computer issues, including hardware and software-related concerns.
- Collaboration and Support: Assist other technicians in resolving complex issues and ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.
- Technical Expertise: Demonstrate expertise in IT Enterprise Operations, including experience with Microsoft Windows OS, version 10, and HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
- Customer Service: Provide excellent customer service skills and communicate effectively with all organizational levels.
- Citizenship: US Citizen.
- Clearance: DoD Secret Clearance.
- Education and Experience: HS diploma with 4+ years of prior relevant experience and valid DoD 8570 IAT Level II: Security+ or higher Certification.
- Physical Demands: Ability to lift and carry 50 lbs for up to a 100 feet at a time, lift 25 lbs vertically using ladders, and work in confined spaces, noisy environments, and stand or sit for 8 hours at a time.
- Leadership and Collaboration: Strong leadership skills, self-motivated, and self-directing with ability to manage and prioritize own work and that of their team.
- Technical Skills: Analytical thinking, ability to think out of the box, and ability to effectively communicate with all organizational levels.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.