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Endpoint Technology Support Specialist

2 months ago

Virginia Beach, Virginia, United States Virginia Jobs Full time
Job Summary

We are seeking a highly skilled Endpoint Technology Support Technician to join our team at Virginia Peninsula Community College. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers and staff, ensuring the smooth operation of our technology infrastructure and services.

Key Responsibilities
  • Assist with the day-to-day operations of our technology infrastructure and services
  • Provide direct technology assistance to customers and staff in the event of operational problems or questions
  • Troubleshoot, problem-solve, and maintain desktop/laptop systems
  • Serve as the primary level one contact for all IT requests and related help desk services
  • Provide remote support to offsite and mobile users
  • Assist with training and development initiatives within Information Technology and all campus locations
  • Partner with campus departments to identify and respond to end-user needs
  • Collaborate with Information Technology staff to troubleshoot and deliver solutions to campus end-users
Requirements
  • Valid driver's license
  • High School diploma or GED
  • Considerable experience with hybrid learning, work environments, and the technology infrastructure necessary to support end-users
  • Working experience in system administration and help desk support
  • Experience with high-volume help desk environments
  • The ability to work a flexible schedule which may include remote, nights, and/or weekends
  • Ability to work at all campus locations
Preferred Qualifications
  • Knowledge of VCCS and Virginia's security standards, policies, and procedures
  • Experience working in fast-paced, team-oriented environments, specifically in higher education across multiple locations and campuses
  • Previous Tier I experience
What We Offer

We offer a competitive salary range of $59,000 - $64,000, as well as a comprehensive benefits package and opportunities for professional growth and development.