Senior Desktop Support Specialist

1 week ago


Virginia Beach, Virginia, United States Alpine Solutions Group Full time

Job Summary: Alpine Solutions Group is seeking a highly skilled Senior Desktop Technician to join our team. As a key member of our technical staff, you will provide top-notch desktop support to our clients across Virginia Beach, VA.

Key Responsibilities:

  • Provide on-site and remote desktop support to clients, including troubleshooting and resolving technical issues.
  • Manage accounts in Azure, Active Directory, and Microsoft 365.
  • Develop and implement effective solutions to complex technical problems.
  • Communicate effectively with clients and internal stakeholders, including executives and C-suite personnel.
  • Work collaboratively with our Level 1 team to prioritize and resolve technical issues.

Requirements:

  • Minimum 1 year of experience in desktop support, including in-person support and ticket management.
  • Valid driver's license and reliable vehicle for on-site visits.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Experience with Microsoft 365, Azure, and Active Directory, including security groups, onboarding and offboarding users, and account management.
  • Basic networking skills and ability to troubleshoot network problems.
  • Experience working in an enterprise environment, with a focus on supporting complex technical systems.

Preferred Qualifications:

  • MCSE certification or equivalent experience.
  • Experience working with a Managed Service Provider (MSP) or similar organization.

About Alpine Solutions Group: We are a leading provider of IT services and solutions, dedicated to delivering exceptional results to our clients. Our team is passionate about providing top-notch support and expertise to help our clients achieve their goals.



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