Senior Manager, IT Operations Hub

2 weeks ago

Denver, Colorado, United States Frontier Airlines Full time
Why Choose Frontier Airlines?

At Frontier, we are dedicated to ensuring that air travel is accessible to all. Our commitment to providing Low Fares Done Right is not just a slogan; it embodies our core philosophy. Every member of Team Frontier plays a vital role in realizing this vision. Our successful business model enables travelers to benefit from our expanding route network, while our flexible pricing options allow customers to tailor their travel experience and pay only for the services they require, thus saving money.

Our Core Values

Our mission, Low Fares Done Right, is something we strive to achieve daily. Our 'Done Right' promise signifies our dedication to not only offering competitive prices but also ensuring that travel is friendly and straightforward for our customers. We prioritize care in every decision and action we undertake. Efficiency in resource utilization and making informed decisions about our operations are paramount. We embrace innovation and are pioneers in our field, unafraid to explore new avenues. While we operate at high altitudes, we maintain a down-to-earth approach, fostering a warm and welcoming atmosphere that exemplifies Rocky Mountain Hospitality.

Employee Benefits

At Frontier, we believe in creating a unique experience for our team members. While work is our primary focus, we also offer attractive perks:
  • Flight privileges for you and your family on Frontier Airlines.
  • Buddy passes for friends to experience our exceptional service.
  • Discounts across the travel sector on hotels, car rentals, cruises, and vacation packages.
  • Discounts on mobile plans, movie tickets, dining, luggage, and over 2,000 other vendors.
  • A 'Dress for your Day' business casual environment.
  • Flexible work schedules that promote work/life balance.
  • A comprehensive Total Rewards program, including a competitive salary, short-term and long-term incentives, paid holidays, a 401(k) plan, vacation/sick leave, and medical/dental/vision insurance starting the month after your hire date.
  • Participation in the HOPE League, our non-profit organization that provides financial assistance to employees during times of significant hardship.
About Frontier Airlines

Frontier Airlines is dedicated to delivering 'Low Fares Done Right' to over 100 destinations and expanding throughout the United States, Canada, the Dominican Republic, and Mexico with more than 350 daily flights. Based in Denver, our dedicated aviation professionals take pride in providing our signature service. Frontier Airlines has received the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and has been recognized as the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) due to our advanced technology and operational efficiencies.

Key Responsibilities

The Senior Manager, Hub and Station Operations, is primarily responsible for overseeing the IT infrastructure across all hubs and remote airport locations. Responsibilities include prioritizing and scheduling projects, tasks, and tickets to ensure the IT systems are functioning effectively for customer service at ticket counters, gates, and operational support areas. The Senior Manager will collaborate extensively with airport management, various business departments, and vendors to meet business objectives.

The Senior Manager will plan, coordinate, and lead several regional station operations managers and technical staff. These staff members are skilled desktop support or Help Desk technicians who travel to cities where Frontier Airlines operates.

The Senior Manager is accountable for the quality and productivity of their team and is expected to proactively identify and resolve issues related to technology, processes, and performance. They will also identify options and escalate issues beyond their control. Additional responsibilities include managing small to medium-sized projects, identifying operational trends and supporting metrics, documenting the environment, staffing, problem ownership, and providing IT insights to the business.

Essential Duties
  • Oversee all aspects of staff management, including recruitment, training, evaluation, motivation, delegation, monitoring, and reporting on activities.
  • Develop and implement standards, procedures, policies, and business processes based on best practices.
  • Act as a liaison between IT, Facilities, Stations, and other internal/external business partners to establish business processes and procedures for maintaining the airline's IT environment.
  • Monitor, record, analyze, and report on activities, trends, results, and recommendations related to internal/external business partner requests.
  • Conduct site surveys for new locations to assess business requirements and placement of IT-related equipment.
  • Collaborate with business partners to manage and execute station equipment moves, additions, changes, and other IT-related activities.
  • Ensure compliance with security controls for airport IT systems and networks, adhering to regulatory standards.
  • Report on the status of activities to senior leadership or business partners as needed.
  • Track and report on capital and operational expenses within their operational scope.
  • Utilize sound judgment and professional initiative to develop effective solutions to customer and end-user support issues.
  • Prepare and submit accurate team documentation, including work schedules, vacation schedules, payroll, reviews, and safety documentation.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree or equivalent work experience.
  • 6+ years of managerial/supervisory experience.
  • 10+ years of experience in IT, with extensive exposure to the full OSI stack.
  • Experience in the airline industry is required.
Knowledge, Skills, and Abilities
  • Exceptional time management, communication, decision-making, presentation, and organizational skills.
  • Strong attention to detail and commitment to quality.
  • Excellent customer service, employee management, and technical skills.
  • Advanced knowledge of Windows Desktop Operating Systems.
  • Strong understanding of network concepts and technologies.
  • Proficient understanding of Microsoft Server operating systems.
  • Familiarity with various infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, Active Directory, DNS, and VPN.
  • Familiarity with Microsoft Azure is a plus.
  • Strong troubleshooting capabilities.
  • Proficient in MS Office Tools, particularly MS Excel and Visio.
  • Practical understanding of ITIL V2/V3 and Agile principles.
  • Ability to work independently and demonstrate a strong, self-directed work ethic.
  • Proven track record of managing a technical team.
  • Ability to foster a collaborative and cooperative team environment.
  • Adaptability to new and changing situations in a fast-paced team environment.
  • Ability to prioritize tasks and effectively delegate incoming workflow.
  • Quickly learns new technologies and processes unique to the airline industry.
  • A commitment to lifelong learning is a plus.
Equipment Used
  • Standard office equipment, including PC, copier, fax machine, and printer.
Work Environment
  • General office buildings, airports, or other locations where Frontier Airlines operates.
  • Primary work area is at the hub airport.
  • Flexible work schedule.
  • Availability to work outside regular business hours.
  • Mobility based on operational needs.
  • Up to 75% travel required.
  • Ability to lift 50 lbs unaided.
Physical Requirements

This position involves strenuous physical work, occasionally handling objects exceeding 100 pounds and frequently handling objects over 50 pounds.

Supervision

Considerable latitude is granted; the incumbent establishes methods and procedures to achieve specific goals and objectives, receiving guidance primarily in terms of broad goals. Typically, only the final results of work are reviewed.

Positions Supervised
  • IT Station Support Technicians, Specialists, and Analysts.
  • Manager, Station Technology Operations.
Salary Range

$110,000 - $146,157.00

Workplace Policies

At Frontier Airlines, we are committed to Equal Employment Opportunity (EEO) and Affirmative Action. We provide equal employment opportunities for all individuals, regardless of race, color, religion, gender, gender identity, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, military, veteran status, or any other protected status.

Diversity is integral to our success. Our company thrives on the unique backgrounds, skills, and ideas that our team members contribute daily. We actively recruit veterans, recognizing that military experience is valuable and transferable to many positions essential to our operations.

Frontier Airlines maintains a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for drugs and their metabolites.

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