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Senior Manager of Maintenance Operations

2 months ago

Denver, Colorado, United States Frontier Airlines Full time
Why Choose Frontier Airlines?

At Frontier, we hold the belief that air travel should be accessible to all. We realize this commitment through our dedication to Low Fares Done Right. This principle is not merely a slogan; it is the foundation of our operations. Every member of Team Frontier plays a vital role in actualizing this vision. Our effective business model enables travelers to benefit from our expanding route network, while our flexible pricing options allow customers to tailor their travel experience and pay only for the services they require, thus saving money.

Our Core Values

Our mission, Low Fares Done Right, is something we strive to embody daily. Our 'Done Right' promise signifies that we not only offer competitive prices but also ensure that travel is friendly and straightforward for our customers. To achieve this, we invest considerable care into every decision and action. We must utilize our resources efficiently and make informed choices about our operations. Innovation and a pioneering spirit are essential; we are unafraid to explore new avenues. While our business requires us to soar high, we maintain a down-to-earth approach, fostering a warm and welcoming experience that exemplifies Rocky Mountain Hospitality.

Employee Benefits

At Frontier, we believe we are creating something exceptional for our team members. While work is our primary focus, the benefits are equally rewarding:
  • Flight privileges for you and your family on Frontier Airlines.
  • Buddy passes for friends to experience our exceptional service.
  • Discounts across the travel sector on hotels, car rentals, cruises, and vacation packages.
  • Discounts on mobile plans, movie tickets, dining, luggage, and over 2,000 other vendors.
  • A 'Dress for your Day' business casual work environment.
  • Flexible work schedules that promote work/life balance.
  • A comprehensive rewards program including a competitive salary, short-term incentives, long-term incentives, paid holidays, a 401(k) plan, vacation/sick leave, and medical/dental/vision insurance starting the first of the month after your hire date.
  • We contribute to making a difference through The HOPE League, Frontier Airlines' non-profit organization, which provides financial assistance to employees during times of catastrophic hardship.
About Us

Frontier Airlines is dedicated to delivering 'Low Fares Done Right' to over 100 destinations and expanding across the United States, Canada, the Dominican Republic, and Mexico with more than 350 daily flights. Based in Denver, our dedicated aviation professionals take pride in providing the company's signature service. Frontier Airlines has received the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and has been recognized as the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) due to our advanced technology and operational efficiencies.

Key Responsibilities

The Senior Manager of Maintenance Control holds overall accountability, including staffing and budgeting for the department. This role serves as the senior authority in system operation decisions and facilitates communication and coordination with Flight Dispatch, System Operations Control, Station Operations, Line and Heavy Maintenance, Inspection, Engineering, and Purchasing to ensure ongoing safety.

Primary Duties
  • Oversee, monitor, and coordinate Safety Management System (SMS) activities as directed, including:
    • Facilitating the development, implementation, maintenance, and integration of the SMS across Frontier.
    • Identifying hazards and conducting safety risk assessments, including change management.
    • Ensuring the effectiveness of safety risk controls.
    • Promoting safety and maintaining a high level of integrity by demonstrating responsibility for situational responses based on workplace norms.
    • Advising the accountable executive on SMS performance and areas for improvement.
    • Accountable for achieving safety performance related to job tasks and maintaining high engagement levels during and after regular work hours.
    • Managing risk to acceptable levels as defined by Frontier's risk matrix.
  • Supervise daily activities of the Maintenance Control Center (MCC), ensuring the continual safety of aircraft for scheduled services. This includes ensuring seamless personnel transitions and continuous updates on fleet-wide mechanical status to the Director of Maintenance Control and senior management.
  • Enhance the knowledge, skills, capabilities, and workflows of self and assigned personnel to drive business results.
  • Develop and maintain comprehensive knowledge of all airline operational teams.
  • Engage in strategic planning and lead the execution of long-term objectives.
  • Provide technical support and guidance to Line Maintenance, RON Maintenance, and Heavy Check Maintenance personnel, detailing necessary maintenance actions for aircraft discrepancies.
  • Maintain a deep understanding of how this role and the department impact customer experience.
  • Design and implement strategies to minimize delays and cancellations, take calculated risks, and foster innovation in response to opportunities.
  • Create and manage work schedules, performance objectives, and training for MCC and Technical Services personnel. Monitor and prepare pay recap sheets, including vacation and sick leave.
  • Act as the primary contact for the Director of Maintenance Control and senior management.
  • Ensure timely and accurate completion of all required audits and internal self-audits.
  • Identify root causes and implement corrective actions for any inspection findings or Corrective Action Requests (CARs) in assigned areas.
  • Oversee the quality of operational MEL/CDL/NEF Program processes.
  • Manage the auditing process for all completed work packages, ensuring accurate and compliant documentation.
  • Ensure the accuracy and completeness of all assigned work documents and records.
  • Participate in CASS, Reliability Board, GMM, and Action Item meetings.
  • Exhibit strong verbal, written, and interpersonal communication skills, including listening, non-verbal communication, questioning, clarity, conciseness, empathy, and trust-building.
  • In departments without supervisors, ensure that all personnel have current training and qualifications for assigned tasks.
Authority
  • Empowered to stop or ground aircraft when necessary.
  • Authorized to make significant financial decisions regarding parts, services, logistics, and contracts as required.
Qualifications

• FAA-certificated mechanic with Airframe and Powerplant ratings

• Five years of combined heavy and line maintenance and maintenance control experience

• Five years of supervisory/management experience in a maintenance operations environment

• Attainment of a four-year college degree (Preferred)

• FCC Radio license (Preferred)

• Ability to plan, organize, and manage workloads for subordinates

• Must attend and successfully complete Maintenance Training Required Inspection Item course

• Must demonstrate behavior that reflects the company core values of Safety, Respect, Trust, Collaboration, Value, and Passion in communications with personnel and while representing the company

Knowledge, Skills, and Abilities
  • Working knowledge of Airbus aircraft.
  • Proven leadership and motivational skills.
  • Excellent understanding of Maintenance operations.
  • Strong interpersonal skills with the ability to communicate effectively across departments.
  • Exceptional organizational skills.
  • Ability to perform under stressful conditions.
  • Proficient in MS software including Word, Excel, and Access.
  • Ability to gather data, serve as a technical expert, and logically organize information for publication.
  • Must possess the ability to plan, organize, and manage workloads for subordinates.
  • Must attend and successfully complete Maintenance Training Required Inspection Item course.
  • Must demonstrate behavior that reflects the company core values of Safety, Respect, Trust, Collaboration, Value, and Passion in communications with personnel and while representing the company.
Equipment Operated

Typical office equipment including phone, computer, printer, fax machine, and copier.

Work Environment

Typical office environment.

Physical Effort

Generally, not required.

Positions Supervised

Manager(s), Maintenance Control

Controllers, Maintenance

Clerk(s), Maintenance Control Administration

Salary Range: $110,114-$146,157

In addition to your base salary, you will be eligible to earn an annual cash performance bonus, at the discretion of Frontier's Board of Directors or one of its committees, based on the attainment of performance metrics for Frontier and/or individual performance objectives, established and evaluated by such board or one of its committees. Your target annual bonus will be (%10) of your base salary, but the actual amount may range (0% - %20) of your base salary.