Front Desk Agent
3 hours ago
Join the Northern Quest Resort & Casino team as a Front Desk Agent and provide exceptional service to our guests. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for all visitors to our resort.
Key Responsibilities:- Check guests in and out of the hotel, ensuring a smooth and efficient process.
- Provide anticipatory service, anticipating the needs of our guests and exceeding their expectations.
- Exhibit a genuine sense of interest and concern for our guests, ensuring their stay with us is memorable and enjoyable.
- Balance bank at end of shift and notify Supervisors or Managers of any discrepancies immediately.
- Answer all telephones within three rings and work as a team with other associates to maintain the best service standards available.
- Upsell guests on rooms, services, and amenities, ensuring a seamless and enjoyable experience.
- Comply with hotel safety and Loss Control Procedures, maintaining a safe and secure environment for our guests and staff.
- Maintain four-star/four-diamond service standards, ensuring a high level of quality and excellence in all aspects of our resort.
- High school diploma or general education degree (GED)
- Three to six months related experience and/or training; 1-2 years related college courses a plus
- Experience in a four-star/four-diamond hotel preferred
- Ability to obtain and maintain a Kalispel Tribal Gaming License
- Work nights, weekends, and holidays as required
- Requires the ability to lift and/or move objects weighing up to 50 pounds
- Constantly requires the ability to give and receive detailed information through verbal communication
- Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly
- Constantly requires working with fingers rather than the whole hand or arm
- Constantly requires repetitive movement of the wrists, hands, and/or fingers
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Front Desk Agent
4 weeks ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Northern Quest Resort & Casino. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our resort.Key...
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Front Desk Agent
3 weeks ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Northern Quest Resort & Casino. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our resort.Key...
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Front Desk Supervisor
6 hours ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Northern Quest Resort & Casino. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, leading a team of Front Desk Agents, and ensuring seamless operations at the front desk.Key...
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Front Desk Supervisor
4 weeks ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk SupervisorJoin our team at Northern Quest Resort & Casino as a Front Desk Supervisor, where you will play a key role in delivering exceptional customer service and ensuring a seamless guest experience.Job SummaryWe are seeking a highly motivated and organized individual to supervise our Front Desk team. As a Front Desk Supervisor, you...
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Front Desk Supervisor
5 days ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk SupervisorJoin the Northern Quest Resort & Casino team as a Front Desk Supervisor and take on a challenging role that requires strong leadership and customer service skills. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued...
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Front Desk Supervisor
23 hours ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk SupervisorJoin the Northern Quest Resort & Casino team as a Front Desk Supervisor, where you will play a key role in delivering exceptional customer service and ensuring a seamless guest experience.Job Summary:We are seeking a highly motivated and organized individual to supervise our Front Desk team. As a Front Desk Supervisor, you...
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Front Desk Supervisor
3 weeks ago
Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full timeJob Title: Front Desk SupervisorJob Summary:The Kalispel Tribe of Indians is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk agents. If you have a passion for...
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Front Desk Representative
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Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Kalispel Tribe of Indians - KTEA. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesCheck guests in and out of the hotel,...
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Front Desk Representative
2 weeks ago
Airway Heights, Washington, United States Northern Quest Resort & Casino Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Northern Quest Resort & Casino. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our resort.Key...
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Reservation Agent
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Reservation Agent
2 weeks ago
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