Front Desk Agent

3 hours ago


Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Job Title: Front Desk Agent

Join the Northern Quest Resort & Casino team as a Front Desk Agent and provide exceptional service to our guests. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for all visitors to our resort.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring a smooth and efficient process.
  • Provide anticipatory service, anticipating the needs of our guests and exceeding their expectations.
  • Exhibit a genuine sense of interest and concern for our guests, ensuring their stay with us is memorable and enjoyable.
  • Balance bank at end of shift and notify Supervisors or Managers of any discrepancies immediately.
  • Answer all telephones within three rings and work as a team with other associates to maintain the best service standards available.
  • Upsell guests on rooms, services, and amenities, ensuring a seamless and enjoyable experience.
  • Comply with hotel safety and Loss Control Procedures, maintaining a safe and secure environment for our guests and staff.
  • Maintain four-star/four-diamond service standards, ensuring a high level of quality and excellence in all aspects of our resort.
Requirements:
  • High school diploma or general education degree (GED)
  • Three to six months related experience and/or training; 1-2 years related college courses a plus
  • Experience in a four-star/four-diamond hotel preferred
  • Ability to obtain and maintain a Kalispel Tribal Gaming License
  • Work nights, weekends, and holidays as required
Physical Demands:
  • Requires the ability to lift and/or move objects weighing up to 50 pounds
  • Constantly requires the ability to give and receive detailed information through verbal communication
  • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly
  • Constantly requires working with fingers rather than the whole hand or arm
  • Constantly requires repetitive movement of the wrists, hands, and/or fingers

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