Front Desk Agent

1 week ago


Richmond Heights, Virginia, United States Charter Senior Living Full time
Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Richmond Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay for our guests.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Maintain accurate records and reports, including guest information and hotel operations
  • Work collaboratively with other departments to ensure seamless guest service and hotel operations
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • 1 year of experience in a hotel or hospitality industry preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software systems
What We Offer:
  • Competitive hourly rate: $15.00 - $15.50 per hour
  • Benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and life insurance
  • 401(k) retirement plan with company match
  • Employee assistance program and paid time off

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