Reservation Agent

5 days ago


Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Job Title: Reservation Agent

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Northern Quest Resort & Casino. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Answer and respond to all incoming calls in a timely and professional manner.
  • Provide accurate and up-to-date information to guests regarding hotel services, amenities, and local attractions.
  • Process guest reservations, cancellations, and modifications in a efficient and accurate manner.
  • Upsell and promote hotel services and amenities to guests.
  • Collaborate with other departments to ensure seamless guest experience.
Requirements:
  • High school diploma or equivalent required.
  • Three to six months of related experience and/or training preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of hotel operations and services a plus.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Discounts on hotel services and amenities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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