Reservation Agent

10 hours ago


Airway Heights, Washington, United States Northern Quest Resort & Casino Full time
Job Title: Reservation Agent

Job Summary:

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Northern Quest Resort & Casino. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Answer and respond to all incoming calls in a timely and professional manner.
  • Process reservations, cancellations, and modifications with accuracy and efficiency.
  • Provide guests with information about our resort, amenities, and services.
  • Upsell and suggest additional services to enhance the guest experience.
  • Work collaboratively with other departments to ensure seamless service delivery.
  • Maintain a high level of knowledge about our resort, including rooms, amenities, and services.
  • Ensure that all guest interactions are handled with a high level of professionalism and courtesy.

Requirements:

  • High school diploma or equivalent required.
  • Three to six months of related experience and/or training preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and knowledge of Microsoft Office.
  • Ability to type at least 40 wpm.

What We Offer:

As a Reservation Agent at Northern Quest Resort & Casino, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.


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